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  Public Ticket #1456957
troubles installing theme
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  • eran started the conversation
    February 4, 2018 at 5:28pm

    hi, i`m trying to install the theme and to upload it, but it upload very very slow, no matter which computer i use its the same, i been tried with to diffrent devices and still the same. my connection is absolutely fine by the way. thank you 

  •  476
    Criss replied
    February 5, 2018 at 2:14am

    Hi, 

    What is the theme you wanna install?

    I will check it now.

    Thank you!


    Best regards,

    Charmy  - ThemeFTC technical expert

  • eran replied
    February 5, 2018 at 9:25am

    i`m trying to upload the organico theme.

    I went into the zip file and took the zip named "organico-theme-1.1"

    now i get "The uploaded file exceeds the upload_max_filesize directive in php.ini."

  •  476
    Criss replied
    February 5, 2018 at 9:30am

    I know in your case, If you have hosting, you can contact with your host provide to increase upload_max_filesize for your site. I think it should be > 32Mb.

    If you try it with localhost, you can go to config it on file php.ini, find this index and increase it.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert

  • eran replied
    February 5, 2018 at 9:54am

    thanks!

    I manage to upload and install the theme!

    got this message: "Storefront Product Pagination requires that you use Storefront as your parent theme."

    What should i do?

    thanks

  •  476
    Criss replied
    February 5, 2018 at 10:08am

    This is message from plugin Storefront Product Pagination ,right?

    We don't use it for our theme.

    But I think the reasion is you don't setting for woocommerce.

    You can go to dashboard > woocommerce > settings > product > display and select shop page for your site. Please read our document for config your site.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert