Public Tickets
Leilani
Website Theme
WooCommerce WP Theme Issues
Updated 13 hours ago
3
Most recent comment from Leilani:This has already been enabled still can''t edit the header or footer. This was enabled a couple days ago.
Stuart
WooCommerce Template Outdated
WooCommerce WP Theme Issues
Updated 17 hours ago
9
Most recent comment from Stuart:Hey Kevin,I changed to a different home page I think it's working much better. Thanks.I noticed that the register page has options "I am a customer" and "I am a vendor". How can I remove the vend ...
Emanuele
Cache problems
WooCommerce WP Theme Issues
Updated 2 days ago
2
Most recent comment from Kevin:Hi Emanuele,
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problems, this will allow me to thoroughly investigate and address your ...
Ashish
Setting up YITH filters
WooCommerce WP Theme Issues
Updated 5 days ago
9
Most recent comment from Martin Frank:Hi Ashish,The license has been deactivated from your localhost. Now you can use it for the live site.Thank you for using our theme!
Leilani
I would like to request a refund.Closed
WooCommerce WP Theme Issues
Updated 5 days ago
2
Most recent comment from Kevin:Hi Leilani,I answered here https://themeftc.ticksy.com/ticket/3623235So, I will close this one.Regards,Hung PD
Ricardo Rosentiel
redirect cart icon to cart page, not pop up
WooCommerce WP Theme Issues
Updated 1 week ago
4
Most recent comment from Kevin:Hi Ricardo,Unfortunately, additional customization is outside the scope of our basic support.
Thanks for your understanding.
Regards,
Inmaculada
Elementor errors
WooCommerce WP Theme Issues
Updated 2 weeks ago
14
Most recent comment from Kevin:Hi Inmaculada,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rati ...
Willard
Pop-up Contact form 7 ajax submission not works
WooCommerce WP Theme Issues
Updated March 21, 2024 at 1:55am
6
Most recent comment from Kevin:Hi Willard,Thank you for sharing the fixes.Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,Hung PD
Rébéka
WPBakery Page Builder in Credo Theme
WooCommerce WP Theme Issues
Updated March 14, 2024 at 1:29am
4
Most recent comment from Kevin:Hi Rébéka,Unfortunately, no. This is a premium plugin and we never offer plugin license key with the theme before. If you wish to access its pro features, you will need to purchase it separately, ...
Piotr
delivery choice
WooCommerce WP Theme Issues
Updated March 8, 2024 at 1:17am
18
Most recent comment from Kevin:Hi Piotr,Thanks for your kind words.There is no an option to set 404 page, you can read more here https://www.wpbeginner.com/wp-themes/how-to-improve-your-404-page-template-in-wordpress/or find a thi ...
omid
system information
WooCommerce WP Theme Issues
Updated March 5, 2024 at 12:04pm
2
Most recent comment from Kevin:Hi omid,You are using PHP 7.2 version, which is outdated version.Please upgrade to PHP 8.0 or 8.1, hosting provider can help you do that.Regards,Hung PD
Salvo
Shop
WooCommerce WP Theme Issues
Updated February 21, 2024 at 7:17am
47
Most recent comment from Kevin:Hi Salvo,1. Please edit product > switch to Classic Mode and use Classic editor instead https://prnt.sc/zGwv22GV02y72. + Sort by tag: Please see screenshot to remove it https://prnt.sc/P7F2cmbAcKGd ...
Matei
ftc products deal sliderClosed
WooCommerce WP Theme Issues
Updated February 18, 2024 at 4:54pm
9
Most recent comment from Kevin:Hi Matei,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ...
Kieron
widgit/ footer error messagesClosed
WooCommerce WP Theme Issues
Updated February 13, 2024 at 8:06am
2
Most recent comment from Kevin:Hi Kieron,Thanks for reaching to us.
Go here to enable Classic Widget https://prnt.sc/Iw_WAxfZf25IRegards,
rowneyo
Demo homepage imported but some elements missingClosed
WooCommerce WP Theme Issues
Updated February 9, 2024 at 12:54pm
2
Most recent comment from Kevin:Hi rowneyo,Thanks for reaching to us.Please send:- Admin info (wp-admin URL, username, password)I will check this problem for you. Would you mind if I erase all content and re-import?Regards,Hung PD