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Public Tickets

Rébéka WPBakery Page Builder in Credo ThemeClosed WooCommerce WP Theme Issues   Updated March 14, 2024 at 1:29am   4 Most recent comment from Kevin:Hi Rébéka,Unfortunately, no. This is a premium plugin and we never offer plugin license key with the theme before. If you wish to access its pro features, you will need to purchase it separately, ... Piotr delivery choiceClosed WooCommerce WP Theme Issues   Updated March 8, 2024 at 1:17am   18 Most recent comment from Kevin:Hi Piotr,Thanks for your kind words.There is no an option to set 404 page, you can read more here https://www.wpbeginner.com/wp-themes/how-to-improve-your-404-page-template-in-wordpress/or find a thi ... omid system informationClosed WooCommerce WP Theme Issues   Updated March 5, 2024 at 12:04pm   2 Most recent comment from Kevin:Hi omid,You are using PHP 7.2 version, which is outdated version.Please upgrade to PHP 8.0 or 8.1, hosting provider can help you do that.Regards,Hung PD Salvo ShopClosed WooCommerce WP Theme Issues   Updated February 21, 2024 at 7:17am   47 Most recent comment from Kevin:Hi Salvo,1. Please edit product > switch to Classic Mode and use Classic editor instead https://prnt.sc/zGwv22GV02y72. + Sort by tag: Please see screenshot to remove it https://prnt.sc/P7F2cmbAcKGd ... Matei ftc products deal sliderClosed WooCommerce WP Theme Issues   Updated February 18, 2024 at 4:54pm   9 Most recent comment from Kevin:Hi Matei,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ... Kieron widgit/ footer error messagesClosed WooCommerce WP Theme Issues   Updated February 13, 2024 at 8:06am   2 Most recent comment from Kevin:Hi Kieron,Thanks for reaching to us. Go here to enable Classic Widget https://prnt.sc/Iw_WAxfZf25IRegards, rowneyo Demo homepage imported but some elements missingClosed WooCommerce WP Theme Issues   Updated February 9, 2024 at 12:54pm   2 Most recent comment from Kevin:Hi rowneyo,Thanks for reaching to us.Please send:- Admin info (wp-admin URL, username, password)I will check this problem for you. Would you mind if I erase all content and re-import?Regards,Hung PD Alessandro trouble with crona themeClosed WooCommerce WP Theme Issues   Updated February 6, 2024 at 2:31am   13 Most recent comment from Kevin:Hi Alessandro,1. FooterPlease go here and enable Elementor for Custom Post Type https://prnt.sc/1MqQWCcF4WDz2. WidgetsPlease check again.Regards,Hung PD Manuela Gassner problemClosed WooCommerce WP Theme Issues   Updated January 9, 2024 at 3:26pm   1 Most recent comment from Manuela Gassner:Ladies and Gentlemen! The ThemeFTC Core plugin causes problems in the template and the server then does not have enough memory to cope with this. The products and the page are therefore not displayed ... Armin Products and customizationClosed WooCommerce WP Theme Issues   Updated December 25, 2023 at 8:13am   6 Most recent comment from Kevin:Hi Armin,Please send me admin account role, then I can check the problems more deeply.Wishing you a Merry Christmas.Regards,Hung PD Luca problem with mobile product filterClosed WooCommerce WP Theme Issues   Updated December 20, 2023 at 4:33pm   12 Most recent comment from Kevin:Hi Philippe,Please submit your own ticket, then I can check with your own details.I will close this ticket.Regards,Hung PD Zsuzsa Updating Plugin WPBakery Page Builder ErrorClosed WooCommerce WP Theme Issues   Updated December 18, 2023 at 4:11pm   5 Most recent comment from Zsuzsa:Thank you Zsuzsa The FTC importer does not appearClosed WooCommerce WP Theme Issues   Updated December 4, 2023 at 11:42am   14 Most recent comment from Martin Frank:Hi Zsuzsa, You're welcome! Please let us know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us ... Aniket website problemClosed WooCommerce WP Theme Issues   Updated December 3, 2023 at 12:52am   59 Most recent comment from Kevin:Hi Aniket,Let me know if you need further helps.Regards, Kashito Product PageClosed WooCommerce WP Theme Issues   Updated November 26, 2023 at 2:52pm   7 Most recent comment from Kevin:Hi Kashito,In order to switch a Simple Product to Variable Product, first you need to create Attributes in Products > Attributes.In Product data, select Variable Product option https://prnt.sc/-3VsY_ ...