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  Public Ticket #3607460
Pop-up Contact form 7 ajax submission not works
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  • Willard started the conversation

    Hello, recently I'm working on a pop-up contact form. But when I click submit with no inputs, the page refreshs and the pop-up disappears. After clicking up the pop-up, the verification error shows on top of the form. 

    I check with contact form 7, they annouce to have ajax submission and input verification. So this is no doubt to be a bug.

    Please fix ASAP.

    Thank you!

  •  2,570
    Kevin replied

    Hi Willard,

    Thanks for reaching to us.

    I first kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

    Regards,

  • Willard replied

    Hi Kevin,

    I have tried switching to Twenty Twenty-Three in troubleshoot mode, and created a new post with adding the contact form 7 shortcode. The outcome is that the contact form works just fine with ajax submission and verification, without refreshing the page.

    7547652442.png


    So the problem seems to lie on the ThemeFTC.

    Both the on-page and pop-up contact form share the same problem:

    1. https://karo.themeftc.com/elementor/contact-us-04/
    2. https://karo.themeftc.com/elementor/pop-up/

    Besides, I give you more information that I search from google:

    1. https://contactform7.com/why-isnt-my-ajax-contact-form-working-correctly/
    2. https://www.narindersingh.in/contact-form-7-ajax-validation-and-submission-are-not-working-with-elementor-popup/

    Hope all the information above helps.

    Thank you.

  •  2,570
    Kevin replied

    Hi Willard,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password), this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    Hung PD

  • Willard replied

    Hi Kevin,

    Sorry I can't grant you login permission for security issue right now. But I find a way to fix this problem, and I tested it really works.

    I put some code snippets to the end of functions.php:

    add_action( 'wp_footer', 'prefix_contact_form_custom_js', 100 );
    function prefix_contact_form_custom_js() {
    ?>
    <script src="/wp-content/plugins/contact-form-7/includes/swv/js/index.js?ver=5.9.2" id="swv-js"></script>
    <script id="contact-form-7-js-extra">
        var wpcf7 = {
            "api": {
                "root": "https:\/\/<?php echo $_SERVER['SERVER_NAME']; ?>\/wp-json\/",
                "namespace": "contact-form-7\/v1"
            },
            "cached": "1"
        };
    </script>
    <script src="/wp-content/plugins/contact-form-7/includes/js/index.js?ver=5.9.2" id="contact-form-7-js"></script>
    <?php
    }
    

    Hope this can be helpful for your team and others who search this problem.

    Thank you.

  •  2,570
    Kevin replied

    Hi Willard,

    Thank you for sharing the fixes.

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!

    Regards,
    Hung PD