Public Tickets
Cindy
Compatibility Wordpress 6.3Closed
WooCommerce WP Theme Issues
Updated August 11, 2023 at 12:44am
2
Most recent comment from Kevin:Hi Cindy,Thanks for your question.I upgraded WordPress to 6.3 version on my end and everything worked fine.But remember, to avoid problems with the update we recommend creating a staging site (full co ...
Cindy
Contact form 7 does not workClosed
WooCommerce WP Theme Issues
Updated August 11, 2023 at 12:34am
8
Most recent comment from Kevin:Hi Cindy,You can try reCaptcha for the contact form 7 to avoid spam messages https://contactform7.com/recaptcha/Regards,
Esraa
HeaderClosed
WooCommerce WP Theme Issues
Updated August 9, 2023 at 6:54am
2
Most recent comment from Kevin:Hi Esraa,It means no FTC Header CPT by default.1. You can change header info in Appearance > Theme Options > General > Header of Inner pages2. Or you can edit header layout predefined in root theme di ...
Egemen Ozmen
http://mathildapareru.com/urun-kategori/basecoat/Closed
WooCommerce WP Theme Issues
Updated August 5, 2023 at 1:17am
6
Most recent comment from Kevin:Hi Egemen,Glad to hear the issue was resolved. I will check other question.Regards,
Mr Simon Blampey
Mega MenuClosed
WooCommerce WP Theme Issues
Updated August 2, 2023 at 2:00am
4
Most recent comment from Kevin:Hi Simon,1. By default, WooCommerce handles image size. You can set the image width from Appearance >> Customize >> WooCommerce >> Product images, however, the height of the image is automatically ge ...
Benjamin
A.I.Closed
Pre Sale Questions
Updated July 27, 2023 at 7:36am
2
Most recent comment from Martin Frank:Hi Benjamin,Currently the theme does not support it. We're in process to develop it.Thank you for your feedback!
Benjamin
Dove themeClosed
Pre Sale Questions
Updated July 27, 2023 at 7:31am
2
Most recent comment from Martin Frank:Hi Benjamin,Yes, of course! You'll have all the theme variations and sample content same as our demo.The theme is supported the Spanish also.Thank you for your concern!
Luca
Product Slider, Shop page and languageClosed
WooCommerce WP Theme Issues
Updated July 25, 2023 at 2:42am
27
Most recent comment from Kevin:Hi Luca,1. Please check again. https://prnt.sc/MWhL8WBdanqM2. Fixed.https://prnt.sc/4aeh6LCdpbjbRegards,
Nayan
Theme Demo Import IssuesClosed
WooCommerce WP Theme Issues
Updated July 22, 2023 at 10:14am
11
Most recent comment from Kevin:Hi Nayan,Please provide me with screenshots for better understanding.Regards,
Azer
Currency switcherClosed
WooCommerce WP Theme Issues
Updated July 15, 2023 at 2:50am
2
Most recent comment from Kevin:Hi Azer,Please read this article https://themeftc.ticksy.com//article/17522/Regards,
Azer
Menu not visibleClosed
WooCommerce WP Theme Issues
Updated July 12, 2023 at 10:23am
10
Most recent comment from Kevin:Hi Azer,I fixed the problems but can't see the changes due to the cache.Please disable cache / CDN and check again.Regards,
Robson
Menu HiddenClosed
WooCommerce WP Theme Issues
Updated July 4, 2023 at 1:38am
9
Most recent comment from Kevin:Hi Robson,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,
Egemen Ozmen
import issuesClosed
WooCommerce WP Theme Issues
Updated July 2, 2023 at 7:44am
15
Most recent comment from Kevin:Hi Egemen,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating ...
Jukka Pakkanen
Karo WPBakery updates?Closed
WooCommerce WP Theme Issues
Updated June 29, 2023 at 1:21am
4
Most recent comment from Kevin:Hi Jukka,Please do not worry about outdated files. When Woocommerce releases new version, they will change version number which caused the problems. It won't affect to your site.Regards,
Yonathan
WooCommerceClosed
WooCommerce WP Theme Issues
Updated June 20, 2023 at 1:14am
8
Most recent comment from Kevin:Hi Yonathan,There is no option for Global, you can edit page and scroll down to Page Options https://prnt.sc/-qAxOVtb7yikIf you have a quick minute we always appreciate a 5-star rating on our theme!h ...