Public Tickets
Kacper
Recommended plugin for speed optimization (without layout issues)
WooCommerce WP Theme Issues
Updated 2 weeks ago
2
Most recent comment from Martin Frank:Hi Kacper,
Our theme is compatible with the LiteSpeed Cache plugin. You can try to configure the options of the plugin to check if it work. Don't merger JS and CSS files.
Also you need deactivate ...
Rauvas
URGENT - Website display errorClosed
WooCommerce WP Theme Issues
Updated March 21, 2025 at 1:07pm
2
Most recent comment from Rauvas:Solved. Thank you.
Sumeet
Cant change theme's header imageClosed
WooCommerce WP Theme Issues
Updated January 16, 2025 at 10:13am
2
Most recent comment from Martin Frank:Hi Sumeet,
Please go to Appearance -> Theme Options -> General -> Logo & Favicon and setup the logo for the whole site. Then go to edit the homepage, pull down the Page Option section and remove the s ...
Sumeet
Change the cotent in the product pageClosed
WooCommerce WP Theme Issues
Updated January 15, 2025 at 2:04pm
2
Most recent comment from Martin Frank:Hi Sumeet,
Happy New Year 2025! Wishing you a year of health, wealth, and great accomplishments!
Yes, it's possible to disable the Add To Cart button. We have an option in the Theme Options. It&# ...
Avi
InstalltionClosed
Pre Sale Questions
Updated January 2, 2025 at 4:15am
2
Most recent comment from Martin Frank:Hi Avi,
Happy New Year 2025!
Yes, we offer to install the theme and import demo content for Free.
Thank you for contacting us!
Kent
how to change breadcrumbs bg colorsClosed
Pre Sale Questions
Updated September 18, 2024 at 2:47am
2
Most recent comment from Martin Frank:Hi Kent,What theme are you using? Can you send us the link of the site?You can add this CSS code to change the breadcrumbs background color:.ftc-breadcrumb { background-color: #f5f5f5;}Regarding the ...
Marc
i can't install your themeClosed
WooCommerce WP Theme Issues
Updated September 16, 2024 at 8:00am
3
Most recent comment from Martin Frank:Hi Marc,
Yes, you have uploaded the incorrect file. It is a common issue, you can read the below article for more details
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-th ...
Matei
Logo image and target linkClosed
WooCommerce WP Theme Issues
Updated September 10, 2024 at 11:41am
2
Most recent comment from Martin Frank:Hi Matei,Sorry for the late reply!We fixed it already. It does not relate to the WPML translation plugin.Thanks for using our theme!
Tuan Nguyen
Update ThemeClosed
WooCommerce WP Theme Issues
Updated September 9, 2024 at 4:11am
2
Most recent comment from Martin Frank:Hi Tuan Nguyen,If the site is still working fine, there is no need to update.In case you still want to update, please backup the current theme first. Then you can install new theme version or upgrade ...
AMAN AGARWAL
size chart display issue!Closed
WooCommerce WP Theme Issues
Updated August 30, 2024 at 1:54pm
8
Most recent comment from Martin Frank:Sure thanks! Have a nice weekend
Nadine
Installation FailureClosed
WooCommerce WP Theme Issues
Updated August 17, 2024 at 8:03am
4
Most recent comment from Martin Frank:Great!!! Well done.Thank you for your confirmation!Have a nice weekend, Nadine
Abubakar
Purchase codeClosed
WooCommerce WP Theme Issues
Updated August 17, 2024 at 2:55am
5
Most recent comment from Martin Frank:Hi Abubakar,Sure, you're allowed to use the purchase code on the same domain name.Let us know if we can be of further assistance. We're always happy to help.Thank you for using our theme!
Matei
Theme colorsClosed
WooCommerce WP Theme Issues
Updated July 31, 2024 at 10:07am
4
Most recent comment from Kevin:Hi Matei,1. Outdated templatesI've fixed your issue. Please check your site again.2. ColorsPlease add below code to Customize -> Additional CSS
.woocommerce div.product div.woocommerce-tabs ul.ta ...
AMAN AGARWAL
error in FTC- product sliderClosed
WooCommerce WP Theme Issues
Updated July 23, 2024 at 3:32pm
6
Most recent comment from Kevin:Hi AMAN,1. LogoPlease edit the header via Elementor > switch to Mobile editor and follow the screenshot to change smaller logo https://ibb.co/pXLbw2q2. Please add below code to Customize -> Additiona ...
AMAN AGARWAL
issue in menu itemsClosed
WooCommerce WP Theme Issues
Updated July 21, 2024 at 4:05am
6
Most recent comment from Kevin:Hi AMAN,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,Hung PD