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Public Tickets

Olena Updating Karo ThemeClosed WooCommerce WP Theme Issues   Updated May 7, 2023 at 5:49am   8 Most recent comment from Kevin:Hi Olena,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ... RAUL ftc-excerpt translationClosed WooCommerce WP Theme Issues   Updated May 6, 2023 at 3:15am   4 Most recent comment from Kevin:Hi RAUL,You can change these words here https://prnt.sc/J2iRRfpopyN1Regards, RAUL Quickshop doesn't show variationsClosed WooCommerce WP Theme Issues   Updated May 6, 2023 at 3:12am   6 Most recent comment from Kevin:Hi RAUL,Please add below code to Customize -> Additional CSS .rtwpvs .pp_content_container .rtwpvs-wc-select, .rtwpvs .pp_content_container .rtwpvs-wc-select+.select2, .rtwpvs .pp_content_container . ... Dev Tech Redux plugin on multisite serverClosed WooCommerce WP Theme Issues   Updated May 3, 2023 at 3:20am   4 Most recent comment from Kevin:Hi Dev,I see you activated other theme. Please switch to our theme, then I will take a look and help you to fix issues.Thanks for your patience.Regards, Daniyal Demo issueClosed WooCommerce WP Theme Issues   Updated May 2, 2023 at 2:15am   2 Most recent comment from Kevin:Hi Daniyal,Please send:- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards, Dev Tech bad installClosed WooCommerce WP Theme Issues   Updated May 1, 2023 at 10:29pm   2 Most recent comment from Martin Frank:Hi there, You have uploaded the incorrect file. It is a common issue, you can read the article below for more details https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-st ... RAUL Tipografy format in main menuClosed WooCommerce WP Theme Issues   Updated April 16, 2023 at 4:50am   2 Most recent comment from Martin Frank:Hi Raúl. Sorry for the late reply! Please follow the instruction inside the attached screenshot. Let us know if you encounter any issues. We'll do our best to help. Thank you for using our theme ... RAUL Theme Update procedureClosed WooCommerce WP Theme Issues   Updated April 16, 2023 at 4:18am   2 Most recent comment from Martin Frank:Hi Raúl.Sorry for the late reply!You should backup your current theme first. Then remove it and re-install new theme version. Let us know if you encounter any issues. We'll do our best to help. ... w theme unavailableClosed WooCommerce WP Theme Issues   Updated April 15, 2023 at 4:54am   2 Most recent comment from Kevin:Hi w Read this document to set up the demo on your site. If still having problem, provide site name and wp-admin access information, We will check the issue in detail and help you to fix it on siteT ... Jukka Pakkanen Mobile page setupClosed WooCommerce WP Theme Issues   Updated April 10, 2023 at 12:33pm   2 Most recent comment from Kevin:Hi JukkaWe have adjusted the issue on the theme to display correctly on mobilehttps://prnt.sc/OzwU-5z3-s5pPlease clear the Cache and check again on the siteThanks ! Hillary homepageClosed WooCommerce WP Theme Issues   Updated April 8, 2023 at 3:54am   2 Most recent comment from Kevin:Hi Hillary To set up a demo on your site, please follow the steps belowImporter process Miguel Menu problemsClosed WooCommerce WP Theme Issues   Updated April 7, 2023 at 1:50pm   4 Most recent comment from Kevin:Hi MiguelPlease go to Mega Main Menu->Skin select Primary and edit according to the image provided belowhttps://prnt.sc/2IFnPo8QXQZGThanks ! Hillary customizingClosed WooCommerce WP Theme Issues   Updated April 7, 2023 at 1:00am   4 Most recent comment from Martin Frank:Hi Hillary, You're welcome! Please let us know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave u ... Hillary loadingClosed WooCommerce WP Theme Issues   Updated April 6, 2023 at 8:50am   3 Most recent comment from Martin Frank:Hi Hillary, Sorry for the misunderstanding! Actually, the "Home-26" is the "Home-2 WPBakery". We noticed that the Homepage Importer loaded the Home-2 Elementor which you want to use already. And you ... Luca Product previewClosed WooCommerce WP Theme Issues   Updated April 4, 2023 at 3:17pm   4 Most recent comment from Kevin:Hi Luca!You're welcome! Please let us know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us a g ...