None of the templates are displayed on our website. I followed the description, but at point 3, where I should use the FTC Importer to upload the demos, it does not appear on the Wordpress Dashboard. Could you help me?
Thank you, now the FTC Importer works. Another problem is that I want to import Demo 24, but unfortunately the page is incomplete after import. Can you help me, please?
Thanks for the help. The demo works on Chrome, Edge, and Android mobiles, but unfortunately not in Firefox. I just use Firefox 🙈. Can you see what the problem is? The demo loads but doesn't work. Not good from the second section on. I am attaching photos.
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
None of the templates are displayed on our website. I followed the description, but at point 3, where I should use the FTC Importer to upload the demos, it does not appear on the Wordpress Dashboard. Could you help me?
Attached files: Captura de pantalla 2023-11-28 084251.png
Hi Zsuzsa,
Please send:
- Admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
Hung PD
Hi Hung!
Did you check the page? Could you find the problem?
Regards,
Zsuzsa
Hi Zsuzsa,
I passed the ticket to our developer, I will update you once I receive his replies.
Thanks for your patience.
Regards,
Hi Zsuzsa,
Fixed. Please check your site again.
Regards,
Hi Kevin,
Unfortunately, it still doesn't work. I can't find FTC Importer anywhere. So I can't import or use any Demos. :(
Regards,
Zsuzsa
Hi Zsuzsa,
I've fixed your issue. Please check your site again.
Regards,
Hung PD
Hi,
Thank you, now the FTC Importer works. Another problem is that I want to import Demo 24, but unfortunately the page is incomplete after import. Can you help me, please?
Regards,
Hi Zsuzsa,
We have completed the demo 24 for the site. You can check the site again.
Let us know then.
Thank you for using our theme!
Best Regards,
Martin - ThemeFTC Support Team
Hi,
Thanks for the help. The demo works on Chrome, Edge, and Android mobiles, but unfortunately not in Firefox. I just use Firefox 🙈. Can you see what the problem is? The demo loads but doesn't work. Not good from the second section on. I am attaching photos.
Best Regards,
Attached files: Captura de pantalla 2023-12-03 170956.png
Captura de pantalla 2023-12-03 170937.png
Hi Zsuzsa,
These sections are loaded very well on my end. Please double check.
https://prnt.sc/dNp4dkwLTWUNÂ https://prnt.sc/mU9fcIBF_c2E
If you have a quick minute we always appreciate a 5-star rating on our theme!
https://themeforest.net/item/organico-fresh-fruits-responsive-woocommerce-wordpress-theme/reviews/20694529
Your feedback is the motivation to improve our work and services.
Regards,
Thank you very much. It was a cache problem.
Best Regards,
Hi Zsuzsa,
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advance!
Best Regards,
Martin - ThemeFTC Support Team