Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Hi,
I install the theme but at the time of installing the necessary plugin, at the end it gives me the following warming:
Warning: mysqli_query(): MySQL server has gone away in /home/mhd-01/www.eyracosmetics.com/htdocs/wp-includes/wp-db.php on line 1924
Warning: mysqli_query(): Error reading result set's header in /home/mhd-01/www.eyracosmetics.com/htdocs/wp-includes/wp-db.php on line 1924
WHy?thank you and sorry for my bad english :-(
Good morning,
It's problem from config of your server.
You must increase connect_time out of mysql (minimum should be: 300)
In the file config Php.ini ,Increase max_allowed_packet (minimun should be: 10M)
Increase upload_max_filesize, post_max_size, max_execution_time, file_uploads = On
You can contact with your host provide to config all of them first.
Thanks
Best regards,
Charmy - ThemeFTC technical expert
thank's
Hi ,
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best regards,
Charmy - ThemeFTC technical expert
My host provid replied to me that I have create a file, .user.ini, and insert the values.Then insert this file in folder htdocs. It's corret?
But what are the correct values of the following parameters?
upload_max_filesize,
post_max_size,
max_execution_time,
file_uploads
thank you
Good morning,
The index should be:
You can find it on cpanel , in file "php.ini"
Let me know if you have anyproblem with our theme.
You can help me rate our theme if you happy with our service and our theme.
Thanks
Best regards,
Charmy - ThemeFTC technical expert