Okay
  Public Ticket #1511088
error plugin
Closed

Comments

  • roberta started the conversation

    Hi, 

    I install the theme but at the time of installing the necessary plugin, at the end it gives me the following warming:

    Warning: mysqli_query(): MySQL server has gone away in /home/mhd-01/www.eyracosmetics.com/htdocs/wp-includes/wp-db.php on line 1924

    Warning: mysqli_query(): Error reading result set's header in /home/mhd-01/www.eyracosmetics.com/htdocs/wp-includes/wp-db.php on line 1924

    WHy?

    thank you and sorry for my bad english :-(



  •  476
    Charmy replied

    Good morning,

    It's problem from config of your server.

    You must increase connect_time out of mysql (minimum should be: 300)

    In the file config Php.ini ,Increase max_allowed_packet (minimun should be: 10M)

    Increase upload_max_filesize, post_max_size, max_execution_time, file_uploads = On

    You can contact with your host provide to config all of them first.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert

  • roberta replied

    thank's

  •  476
    Charmy replied

    Hi ,

    You're welcome!

    Please let me know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!


    Best regards,

    Charmy  - ThemeFTC technical expert

  • roberta replied

    My host provid replied to me that I have create a file, .user.ini, and insert the values.Then insert this file in folder htdocs. It's corret?

    But what are the correct values of the following parameters?

    upload_max_filesize,

     post_max_size,

    max_execution_time,

    file_uploads

    thank you


  •  476
    Charmy replied

    Good morning,

    The index should be:

    upload_max_filesize = 100M
    max_file_uploads=50
    post_max_size=300M
    max_execution_time=6000
    file_uploads=On
    max_input_time=300

    You can find it on cpanel , in file "php.ini"

    Let me know if you have anyproblem with our theme.

    You can help me rate our theme if you happy with our service and our theme.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert