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  Public Ticket #1708665
Updating Theme blows out my site
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  • Kory Samson started the conversation

    Hello, I updated my theme from 1.1.1 to v1.1.6 and it is completely blowing out my site. I am losing all of the theme options, I cannot import previous options and all of my page and layout settings are lost and pages are revered to a boxed layout instead of the full layout I was using.  Please advise how to make the update smooth and ensure I don't lose all my work...  I have reverted back to 1.1.1. 

    The main issue that makes me have to revert is that all of the full width sections are no longer working and everything falls into a boxed layout: 

    https://www.awesomescreenshot.com/image/3605256/7c7796aa9db8ee147680226bf35d49a7

    Note that I also tried updating the page options and they still won't take the page to wide format: 

    https://www.awesomescreenshot.com/image/3605264/133b134013e5fcdfee36702e0877146a

    How can I make the full width sections work correctly with the updated theme and how can I update without losing all of my theme settings?  Thanks. 

  •  476
    Charmy replied

    Hi,

    In lastest version theme, we are using redux framework to make theme options.

    After update theme, please go to Appearance> install plugins  to install and update our plugin we are recommend.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert

  • Kory Samson replied

    Thanks but that didn't help me restore any of my settings nor the main issue which is that with the new theme update, none of my full width sections work 

    The main issue that makes me have to revert is that all of the full width sections are no longer working and everything falls into a boxed layout: 

    https://www.awesomescreenshot.com/image/3605256/7c7796aa9db8ee147680226bf35d49a7

    Note that I also tried updating the page options and they still won't take the page to wide format: 

    https://www.awesomescreenshot.com/image/3605264/133b134013e5fcdfee36702e0877146a

    How can I make the full width sections work correctly with the updated theme and how can I update without losing all of my theme settings?  Thanks. 


  •  476
    Charmy replied

    Hi,

    I don't know what you mean, but I saw your site still fullwidth now. http://prntscr.com/kulbub

    Please check it again.


    Best regards,

    Charmy  - ThemeFTC technical expert

  • Kory Samson replied

    Hi Jami, 

    Thanks and I will try to be more clear...  Yes, my site is currently back to full width, but you'll see in my ticket that is because I had to revert back to theme version 1.1.1 and have been unable to use the updated theme so far for 2 reasons...  

    1. The theme loses all of my theme settings when I update (likely because of your new Redux changes) 
    2. All of my full width sections go boxed when I update regardless of the page or theme settings. 

    When I update the theme from 1.1.1 to 1.1.6, all of my full width sections no longer work (see this screenshot from 1.1.6 before I reverted back to the previous version: https://www.awesomescreenshot.com/image/3605256/7c7796aa9db8ee147680226bf35d49a7).   This is the case even if I change the page options when editing the page: https://www.awesomescreenshot.com/image/3605264/133b134013e5fcdfee36702e0877146a

    This seems to be related to some change in your HTML structure or classes because the "container" div is forcing those sections to boxed widths.  I tried to find the CSS but there is some container div that is missing or has been eliminated in the template files and I cannot find the issue with a pure CSS fix. 

    I can deal with rebuilding the theme options because I am not seeing any clear fix... but the full width stuff I have spent a lot of time trying to fix and I cannot find the issue.  

    Please let me know how I can fix the full screen issue.   Best, Kory

  •  476
    Charmy replied

    Hi,

    You can update theme again,

    then let me know, I will find the issue and give you solution.

    Thanks


    Best regards,

    Charmy  - ThemeFTC technical expert