I'm trying to fix the instagram feed for my Karo-theme based website.
Just like in the Footer-Top in the demo site. But when I change the instagram feed from the demo (tammaogg) to a new feed (juul_thielen) it shows 9 pictures instead of 5 (pic 3 attached to this ticket). How or where can I change that?
When I try to use the FTC-instagram widget (pic 1 attached), it will show 5 pictures, but it shows only 1 column (pic 4 attached), even if I set it to more columns (pic 2 attached).
We tried the account you sent, but we found it is not an instagram account> it can not show the image you need, we need you send the correct information to us for processing. you as fast as possible.
I know what you mean, and have helped you do that, check your site again If you want to change your image, please replace your instagram username as suggested below
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Your website is now working properly, the problem is due to this plugin: https://prnt.sc/lluihm
I have stopped working it, please revise my menu, if any problems still occur please contact me again
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
You can refer to issues related to conflicts when installing herehttps://wordpress.org/plugins/wordpress-https/#faqOr contact directly with the plugin provider to mention this issue to perfect the site in the best way
to set up the Wishlist page go to the YITH Wishlist and select the page wishlist http://prntscr.com/mgv2hg To display multiple products in a mobile device go to Edit Page and select the item that displays the product as the FTC Product Slider you want to edit, at the responsive section, please display the product number with the screens shown below. The maximum is 2 to display the most accurate way http://prntscr.com/mgv5tp You can update the plugin when it requires, for paid plugins, please contact us to update them
Hi ThemeFTC,
I'm trying to fix the instagram feed for my Karo-theme based website.
Just like in the Footer-Top in the demo site. But when I change the instagram feed from the demo (tammaogg) to a new feed (juul_thielen) it shows 9 pictures instead of 5 (pic 3 attached to this ticket). How or where can I change that?
When I try to use the FTC-instagram widget (pic 1 attached), it will show 5 pictures, but it shows only 1 column (pic 4 attached), even if I set it to more columns (pic 2 attached).
Can you help me please?
Kind regards,
Pieter
Hi ,
Thank you very much for your feedback!
Please provide me Admin Panel access of your site.
We will check it and help you asap!
Best regards,
Charmy - ThemeFTC technical expert
Hello Pieter Thielen,
We fixed it for you like demo.
What problem do you have to respond to us?
Thank you!
Best regards,
Charmy - ThemeFTC technical expert
Yes, we will check and help you asap.
Thank you!
Best Regards,
Martin - ThemeFTC Support Team
Hello Pieter Thielen,
You can send us your account name not we will help you.
http://prntscr.com/lhar7t
Thank you!
Best regards,
Charmy - ThemeFTC technical expert
Hello Pieter Thielen,
We tried the account you sent, but we found it is not an instagram account> it can not show the image you need, we need you send the correct information to us for processing. you as fast as possible.
Thank you!
Best regards,
Charmy - ThemeFTC technical expert
Hello Pieter Thielen,
Currently we are using our instagram account as you can see.
Thank you!
Best regards,
Charmy - ThemeFTC technical expert
Hi Jamie,
I see the changes you made, but the instagram feed is vertical. In the demo it is horizontal.
Can you change it to horizontal please?
Furthermore, the instagram feeds on ipad and iphone are not showing okay. The pictures are shown stretched.
Can you change that too?
Kind regards,
Pieter
Hi Pieter Thielen !
I know what you mean, and have helped you do that, check your site again
If you want to change your image, please replace your instagram username as suggested below
https://prnt.sc/lhtc2a
thank you
Thanks Kevin,
That is exactly what I mean. Great.
One more thing for now. If you open the site on an ipad, the pictures are streched (see attached picture).
Can you fix that too?
Kind regards,
Pieter
Hi Pieter Thielen !
Of course, thank you for discovering that abnormality, I've fixed them for you,
please check site again !
thank you
Hi Kevin,
Great, thanks for solving this.
Kind regards,
Pieter
Hi ,
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best regards,
Charmy - ThemeFTC technical expert
Hi support team,
I think I'm almost ready to go live.
The internet version looks to be working fine. I have some small issues in the mobile version.
The checkout page in the mobile version there is a 'voucher'-box and 'refresh checkout'-box not showing allright.
Can you help me fix that please?
Kind regards,
Pieter
Hi Pieter Thielen !
The issue with the shopping cart has been resolved, please check your site
Thank you
Thanks Kevin!
Kind regards,
Pieter
Hi ,
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Hi Pieter Thielen 1
Your website is now working properly, the problem is due to this plugin: https://prnt.sc/lluihm I have stopped working it, please revise my menu, if any problems still occur please contact me again
Thank you
Thanks again, Kevin,
Great support.
Is that a plugin I added? Ik cannot remember adding other plugins than 'maintenance mode'.
Can I update existing installed plugins and/or theme? Or should I keep them as they are?
Kind regards,
Pieter
Hi Pieter Thielen !
That plugin is not in our theme, maybe you have it installed, if it does not help you please delete it
Thank you
Can I install a SEO-plugin, so my site will be found more easily by Google?
Or does the theme has plugins or oppotunities for that?
Kind regards,
Pieter
Hi Pieter !
SEO is compatible with the theme, please install and use it4
thank you
Hello Pieter Thielen,
We are unable to view your website.
Thank you!
Best regards,
Charmy - ThemeFTC technical expert
Hello Pieter Thielen,
I noticed that the site is working fine now. I think you already resolved it. Well done
http://www.juulsbijoux.nl/
http://prntscr.com/ls0jnx
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advanced!
Best Regards,
Martin - ThemeFTC Support Team
Hi Pieter Thielen !
We will check and answer, advise you on the problem you meet on Monday, now is the weekend, we will soon give you the answer.
Please wait patiently
thank you
Good morning Pieter Thielen !
You can refer to issues related to conflicts when installing herehttps://wordpress.org/plugins/wordpress-https/#faqOr contact directly with the plugin provider to mention this issue to perfect the site in the best way
thank you
Hi Pieter Thielen !
to set up the Wishlist page go to the YITH Wishlist and select the page wishlist
http://prntscr.com/mgv2hg
To display multiple products in a mobile device go to Edit Page and select the item that displays the product as the FTC Product Slider you want to edit, at the responsive section, please display the product number with the screens shown below.
The maximum is 2 to display the most accurate way
http://prntscr.com/mgv5tp
You can update the plugin when it requires, for paid plugins, please contact us to update them
thank you