I installed the theme and all plugins. I tried to make Demo install but it didn't work. After the end of the import proccess, I see the success status but there aren't any posts or pages - no data at all. I checked server settings as was recommended in the other ticket and two parameters are different for my hosting:
max_input_time -1(it was recommended 300)
max_execution_time 120 (it was recommended 600)
I know that by hosting provider users are not allowed to increase max_execution_time. How can I install demo content not changing this parameter? I want to copy all of demo site and delete/edit useless pages. Could you help me please?
Update:
I was able to get some demo import data by installing one by one and reloading FTC importer each time, but header, footer are still missing, Revolution slider is loading not for all home pages - shows error. And the theme doesn't look as in the Demo.
Your help is still needed and very appreciated. Could you help me please?
I didn't understand your poin #1, #4. What do you
mean?
In the blog there is just emty space left - there are
no posts actually. The empty spaces show up on the screens larger than 1200px
when grid layout is chosen.
Can you
help with filters for the shop? Where can I assign color to the product? How to
make attributes work? I added some attributes to http://woolymix.tmweb.ru/?product=lam-malesuada-imli-copy but I can't make them visible in filter top and
sidebar areas in the shop. It seems like widget area is not working for
sidebars (shop, product page). What I put into is not saved.
In the blog it's layout problem, not the picture absence. There is just emty space left - there are no posts actually. The empty spaces show up on the screens larger than 1200px when grid layout is chosen.
I need help with filters in the shop. Widgets are not working.
I asked you about filters and color attribute a message before but didn't get an unswer.
Can you check and settle widgets to work?
It was promised in the theme description that One Click Demo Install will create exact copy of your preview. But I see obstacles on the whole way of work with the theme and cannot get even preview view not talking yet about normal work of the future shop.
Actually I don't want to use the theme any more and would like to get a refund for it.
It's much time already passed but I do not still have working web site (even demo) and each step I face new issues.
For example I've I chosen other Google fonts and the fonts I’ve chosen were reflected only partially. I do not see subset option in the theme – texts in Russian don’t reflect needed font as well.
It means that I will need to ask your support each time and you need time to answer. I do not see the end to this process.
I would like to ask for a return and refund. May be it will be better for you as well.
Hello!
I installed the theme and all plugins. I tried to make Demo install but it didn't work. After the end of the import proccess, I see the success status but there aren't any posts or pages - no data at all. I checked server settings as was recommended in the other ticket and two parameters are different for my hosting:
max_input_time -1(it was recommended 300)
max_execution_time 120 (it was recommended 600)
I know that by hosting provider users are not allowed to increase max_execution_time. How can I install demo content not changing this parameter? I want to copy all of demo site and delete/edit useless pages. Could you help me please?
Update:
I was able to get some demo import data by installing one by one and reloading FTC importer each time, but header, footer are still missing, Revolution slider is loading not for all home pages - shows error. And the theme doesn't look as in the Demo.
Your help is still needed and very appreciated. Could you help me please?
Hi ,
Thank you very much for your feedback!
Please provide me Admin Panel access of your site.
We will check it and help you asap!
Best regards,
Charmy - ThemeFTC technical expert
Yes, we will check and help you asap.
Thanks!
Best Regards,
Martin - ThemeFTC
Hi Ekaterina !
#demo installation :
Before you need to verify full information in cpanel management before install!
php_value upload_max-filesize ?
php_value post_max-size ?
php_value memory_limit ?
php_value max-execution_time ?
php_value max_input_time ?
#version problems:
We have been restore it help you, Please check back site and edit your follow you
Thank you have selected us
HI Ekaterina !
#1 import demo: Primary is numbers that you installed on host
#2 popup :Select the image you want like the https://prnt.sc/lhp0i7
#3 slide_home4: slideshow you to show all, please change entries entries in each page, and menu in the list you want to
#4 no images: Check your log you have include the image, add the image for it, me will make it
Thank you
Hi Kevin,
thank you for your help!
I didn't understand your poin #1, #4. What do you mean?
In the blog there is just emty space left - there are no posts actually. The empty spaces show up on the screens larger than 1200px when grid layout is chosen.
Can you help with filters for the shop? Where can I assign color to the product? How to make attributes work? I added some attributes to http://woolymix.tmweb.ru/?product=lam-malesuada-imli-copy but I can't make them visible in filter top and sidebar areas in the shop. It seems like widget area is not working for sidebars (shop, product page). What I put into is not saved.
Can you please help?
Hi katerina
# 4 All posts need an image, that's my opinion, katerina !
# attributes for products:
gook luck !
Dear Kevin,
I think we do not understand each other.
In the blog it's layout problem, not the picture absence. There is just emty space left - there are no posts actually. The empty spaces show up on the screens larger than 1200px when grid layout is chosen.
I need help with filters in the shop. Widgets are not working.
I asked you about filters and color attribute a message before but didn't get an unswer.
Can you check and settle widgets to work?
It was promised in the theme description that One Click Demo Install will create exact copy of your preview. But I see obstacles on the whole way of work with the theme and cannot get even preview view not talking yet about normal work of the future shop.
Thank you!
Hi Ekaterina,
Sorry for the inconveniences!
We are from different time zones so it is a bit difficult to help you.
Please be patient! Kevin will help you asap.
Thank you so much.
Best Regards,
Martin - ThemeFTC
Dear Martin,
thank you for your reply!
Actually I don't want to use the theme any more and would like to get a refund for it.
It's much time already passed but I do not still have working web site (even demo) and each step I face new issues.
For example I've I chosen other Google fonts and the fonts I’ve chosen were reflected only partially. I do not see subset option in the theme – texts in Russian don’t reflect needed font as well.
It means that I will need to ask your support each time and you need time to answer. I do not see the end to this process.
I would like to ask for a return and refund. May be it will be better for you as well.
Thank you for all the efforts!
Hi Ekaterina,
Yes, we already approved your refund request.
Hope you comeback with us later.
We will help you better.
Thank you!
Best Regards,
Martin - ThemeFTC
Dear Martin,
thank you!
I hope that my case will help you to improve the theme.
You have great presentation and preview and I hope that experience of other users will be quite more positive.
Best regards,
Ekaterina
Dear Ekaterina,
Yes, thank you for your feedback.
I appreciate it very much!
Have a wonderful weekend ahead
Best Regards,
Martin - ThemeFTC