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  Public Ticket #1817480
Product Cloud Zoom
Closed

Comments

  • Vincenzo started the conversation

    Hi, 

    I have updated the woocommerce and the zoom does not work, and also the image gallery. Opens images like a lightbox without navigation cursors.

  •  476
    Charmy replied

    Hi ,

    Thank you very much for your feedback!

    Please provide me Admin Panel access of your site.

    We will check it and help you asap!


    Best regards,

    Charmy  - ThemeFTC technical expert

  •   Vincenzo replied privately
  •  2,558
    Kevin replied

    Hi Vincenzo !

    I helped you get the Zoom back
    I have checked and found that you may have edited the file displayed in our unique product catalog, resulting in no display of the zoom,
    You should note this as this is the main reason for the problematic function of deviation
    You will also need to check the plugin for installation, which may be the source of the conflict

    thank you

    Have a good day for you


  • Vincenzo replied

    Hi,

    the problem is two woocommerce files of the template,
    directory: single-product /
    - product-image.php
    - product-thumbnails.php

    if these two files are updated then there is the problem.
    I had to leave the files of the previous version.


    Regards

  •  2,558
    Kevin replied

    Hi Vincenzo !

    Please update with our file update, otherwise there will be many problems because we are not sure which source you updated, be careful about that.
    glad to be of help

    thank you