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  Public Ticket #1866564
installation thme Karo
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  • torquato started the conversation

    I bought the theme "Karo - Jewelry and Diamond Handcrafted WooCommerce WordPress Theme"
    I downloaded the files and documents. the files woo-karo-package-1.1.7 zip and karo.zip. I tried to load them as themes in wordpress, but I had this error message: The link you've followed has expired.

    how to solve the problem, thank you


  •  2,634
    Kevin replied

    Hi torquato !

    Please check these 2 values on your Cpanel, which is the cause of your error
    post_max_size = 2M
    upload_max_filesize = 2M
    Please increase it to at least 16M to be large enough to enter the demo
    Please check that, if not, leave the site name and admin account, I'll help you solve that problem

    thank you

  • torquato replied

    thank you, now I try to change the values

  • torquato replied

    I installed the Karo theme, but it asks me for the following plugins:

    This theme requires the following plugins: FTC Importer, ThemeFTC and WPBakery Visual Composer.
    This theme recommends the following plugins: Mega Main Menu, Revolution Slider and YITH WooCommerce Wishlist.


    where do I find them? in the wordpress plugin search form, I entered the names but were not found.
    Furthermore the plugin YITH WooCommerce Wishlist.  is only updated to version 5.0.0 while wordpress is to version 5.0.3 what should I do?
    In the Karo themes sales sheet, are highlighted that there are 15 themes available, plus a series of solutions for the creation of pages as they are downloaded?
    thank you



  •  2,634
    Kevin replied

    Hi torquato !

    Go to Appearance-> Install plugin
    These plugins are required to be downloaded here, and are all the latest versions
    Please download all plugins that the theme requires, then activate them
    conduct Import demo using FTC IMporter-> Full Import
    good luck
    If everything is not finished, leave the site name and admin account, I will check and complete it to help you

    thanks

  • torquato replied

    I downloaded the plugins and activated them, but I can not find the themes that are published in your Karo sale at: https://themeforest.net/item/karo-jewelry-responsive-woocommerce-wordpress-theme/20544567?s_rank= 1
    It is also written: WPBakery Page Builder 5.6+ Included
    in fact it must be purchased, what should be done?
    thank you

  •  2,634
    Kevin replied

    Hi torquato  !

    Once you have activated all the plugins, go to FTC Impoter then press Full Import and wait for the results of the demo import and your site, the WPBakery plugin has been purchased under the plugin section that requires downloading the theme, you only need to download down that absolutely not charge it

    thank you

  • torquato replied

    I have executed his instructions but I can not find any theme, moreover WPBakery tells me to buy a license.
    if you give me an email I send you the credentials to check what I tell you.
    Thank you

  •  2,634
    Kevin replied

    Hi torquato !

    You can submit the site name and admin account here, I'll handle it right now

    thank you

  •   torquato replied privately
  •   torquato replied privately
  •  2,634
    Kevin replied

    Hi torquato  !

    You need to go to the file manager and delete the YITH Wishlist plugin file then reload this plugin to meet the site's content. Then leave a message so I can edit the site and do the rest

    thank you

  •   torquato replied privately
  •   torquato replied privately
  •  268
    Martin replied

    Hi Torquato,

    It is evening here.

    Kevin will help you on tomorrow morning.

    Please be patient.

    Thank you so much!

    Best Regards,
    Martin - ThemeFTC

  • torquato replied

    ok, 

    thank you

  •  2,634
    Kevin replied

    Hi torquato !

    I have helped you install the demo successfully, you can review your site

    thank you

  • torquato replied

    have you installed all the plugins and also WPBakery?

  •  2,634
    Kevin replied

    Hi torquato !

    I installed all plugins and WPbakery for you, everything is working properly, 

    You can review the downloaded plugin catalog

    thank you

  • torquato replied

    one last question: the themes I had seen on your advertising are in the FTC section portofolics? because according to my needs I would have chosen a suitable theme and then I would have worked to modify it with the wordpress tools, so now I can start working to modify the theme inserted with the wordpress tools?
    thank you

  •  2,634
    Kevin replied

    Hi torquato !

    You can edit it, make sure, and download Child-theme if you want to edit the structure, and add tools to help you, but be cautious as these tools can be resulting in several conflicts

    thank you

  • torquato replied

    ok,

    thank you

  •  2,634
    Kevin replied

    Hi ,

    You're welcome!

    Please let me know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advanced!

  • torquato replied

    I downloaded your themes in my local PC, so as not to work online with the revisions. I created a new page and edit it with WPBakery, but I can not connect the top footer, how should I do?
    thank you

  • torquato replied

    do not consider my last request, I understood what I have to do, I had made a mistake in setting up.

    thank you

  •  2,634
    Kevin replied

    Hi torquato !

    If your footer is not displayed, go to Appearance-> Widget
    There will be 3 Footer Top, Footer Middle and Footer Bottom sections
    http://prntscr.com/mg24ib
    Delete the old FTC Footer items and re-add them, then select the Footer you want to use in it,
    everything will be solved

    thank you