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  Public Ticket #1878993
Problem with 360 image
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Comments

  • Ivan Mosetti started the conversation

    Problem with 360 image in the product, it's too fast! I don't find the support for organico theme

  •  268
    Martin replied

    Hi Ivan,

    Thank you for your feedback!

    We are having a holidays.

    We will help you as soon as possible.

    Please be patient!

    Best Regards,
    Martin - ThemeFTC

  •  2,634
    Kevin replied

    Ivan Mosetti !

    If you want the image to run slower, leave the admin account, I will check it and help you reduce the speed of this function.

    thank you

  •   Ivan Mosetti replied privately
  • Ivan Mosetti replied

    and if possible use the 360 for the variations colors??

  •  2,634
    Kevin replied

    Hi Ivan Mosetti  !

    Thank you for providing the information, we had a vacation, we will consider your issue shortly afterwards, wish you a happy day and please wait for information from us, please
    thank you very much

    thank you

  • Ivan Mosetti replied

    I'm waiting... you don't have a good costumer care

  •  268
    Martin replied

    Hi Ivan,

    I do apologize for delay in response!

    We are having a long holidays. 

    We will comeback to work in our office on the next Monday.

    I will tell Kevin help you sooner.

    Please be patient!

    Thank you so much!

    Best Regards,
    Martin - ThemeFTC

  •  2,634
    Kevin replied

    Hi Ivan Mosetti !

    Video function 360 is only applied to the first main product, it is not integrated in products when choosing variation product. This function is still limited and it is not comprehensive, we will review and upgrade in the future

    Sorry for the delay because we are on a holiday

    thank you

  • Ivan Mosetti replied

    Ok, but the problem is not resolve! The 360 is too fast

  •  268
    Martin replied

    Hi Ivan,

    Yes, i am really sorry about the delay.

    Kevin will check the speed of 360 on tomorrow and will give you result.

    Thank you for your patience!

    Best Regards,
    Martin - ThemeFTC

  •  2,634
    Kevin replied

    Hi Ivan Mosetti !

    I have noticed that you have modified the rotating speed of the 360 viewer, so you can increase the number of 360 images to reduce latency.

    thank you

  • Ivan Mosetti replied

    Hi, my code for the 360grades speed has been deleted! If you can leave it written to me here so in case it happened again we can re-edit it yourself

  •  2,634
    Kevin replied

    Hi Ivan Mosetti  !

    soure code prodct 360 has many parts,
    To adjust its rotation speed you can change the speed via the threesixty.min.js file
    Go to Appearance-> Editor-> assets / js / threesixty.min.js
    look for the word "playSpeed:100"
    and change 100 to a larger number to slow down its rotation speed

    thank you

  • Ivan Mosetti replied

    doesn't work

  • Ivan Mosetti replied

    can u write me the script for the functions.php

  •  2,634
    Kevin replied

    Hi Ivan Mosetti  !

    Please clear the Cache to check what I have instructed earlier,

    If the problem persists
    Please re-provide the site name and wp-admin access account, I will adjust it for you

    thank you

  • Ivan Mosetti replied

    Ok perfect, another problem, if i click the arrows for round the 360 it's too speed

  •  2,634
    Kevin replied

    Hi Ivan Mosetti  !

    Please update your "threesixty.min.js" file as an attachment below to reduce the speed of the next-back section.

  • Ivan Mosetti replied

    which I have to change? so in the future I can modify it by myself

  •  2,634
    Kevin replied

    Hi Ivan Mosetti  !

    If there's a problem update this file to replace the old one, it's hard to talk about what I've changed because it's the parameters in this file

    thank you