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  Public Ticket #1893926
Syntax error
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  • Sean started the conversation

    Hi, 

    I am installing the Dove theme on Local by Fly Wheel on my laptop to develop it but every time i follow the installation in the docs it fails. I get the theme activated, try to install the plugins and i get the following:

    Install Required Plugins

    Parse error: syntax error, unexpected 'p' (T_STRING) in /app/public/wp-content/plugins/themeftc/includes/custom_shortcodes.php on line 646

    So i go in an activate them manually rather than a bulk install and then activate them the ThemeFTC flags an error so i activate it manually and then do the full import but it does not install the demo properly.

    It's the ThemeFTC that is flagging the error.

    Thanks

    Sean

  •  2,634
    Kevin replied

    Hi Sean !

    Please leave the site name and admin account, I will help you fix this problem and install the demo quickly to help you

    thank you

  •   Sean replied privately
  •  2,634
    Kevin replied

    Hi Sean !

    For themeFTC plugins go to Plugin-> Editor select this plugin and go to includes-> custom_shortcodes.php file
    line 646 has a space in the position like below please delete it to <? php, then save and active this plugin and do the next part
    https://prnt.sc/mkghb8

    thank you

  •   Sean replied privately
  •  2,634
    Kevin replied

    Hi Sean !

    I cannot access the account you provided, please check back

    thank you

  •   Sean replied privately
  •   Sean replied privately
  •  2,634
    Kevin replied

    Hi Sean !

    I helped you install the demo on the site, you can review it

    thank you

  • Sean replied

    Hi Kevin,

    Thank you for login in and having a look, however it does not look like the demo sites on ThemeForest elements are missing. This was meant to be a very simply install and it has turned out not to work properly, i will probably have to go with something else.

    Can you explain what you did to fix it because if i do use it i will have to move it to another hosting platform.

    I am afraid i am really not happy.

    Sean

  • Sean replied

    Hi Kevin,

    Demo grid 3 looks nothing like demo grid 3, there are boxes missing either side.

    Sean

  •  2,634
    Kevin replied

    Hi Sean !

    After importing most of the interface that has been installed on your site, there are pages that are just demo only when you install it to show it as such.
    # The properties of the product may not be accepted, this is not so important because the demo product is different from your product,
    All functions on the demo work fine
    What points you still ask me will help you answer
    Very willing to serve you, will be happy for us to help you complete the site in the most accurate way

    thank you

  • Sean replied

    I will review the site content today and revert back to you.

    Thanks

    Sean

  •  2,634
    Kevin replied

    Hi Sean !

    Very willing to advise and help you

    thank you

  • Sean replied

    Hi Kevin,

    Can you provide a brief on how you fixed the issues and i have just tried to change the logo very simple task and it does not update the site.

    Thanks

    Sean

  •  2,634
    Kevin replied

    Hi Sean !

    Please update the logo at themeoption
    then go to Edit Page of the page and scroll down, delete the logo selection on the page, it will receive themeoption logo
    http://prntscr.com/mkyixh

    thank you

  • Sean replied

    Hi Kevin,

    Ok i am starting to get the navigation but can you please let me know how you fixed the site yesterday as this important for when i move it.

    Thanks

    Sean

  •  268
    Martin replied

    Hi Sean,

    Thank you for your feedback!

    Kevin will check and help you asap.

    Have a nice day.

    Best Regards,
    Martin - ThemeFTC

  • Sean replied

    Hi Martin,


    I am still waiting to hear back?

    Thanks

    Sean


  •  268
    Martin replied

    Hi Sean,

    I do apologize for this inconvenience!

    Normally, we are always responding in time but today Kevin is ill.

    He will comeback and help you asap.

    Please be patient!

    Thank you,

    Best Regards,
    Martin - ThemeFTC

  •  2,634
    Kevin replied

    Hi Sean !

    There are many reasons why the import process does not receive demo data, mainly due to the host and its parameters, I imported it manually for you, it does not take too much time, time consuming is equivalent to FTC Import, please rest assured, when you install the theme on another site, if a similar problem occurs, please leave the information I will guide you to do it

    thank you

  • Sean replied

    Hi Kevin,

    I would prefer to know the steps now, because i am working on this on the weekend and the it was done manually it did not import everything.

    This is a poor theme i must say.

    Sean

  •  2,634
    Kevin replied

    Hi Sean !

    After you have uploaded the theme, download and activate all the plugins that the theme requires in the Appearance-> Install plugin (if the plugin FTC is not active I have shown you how to fix it in the message below)
    then go to FTC Importer and press Fullimport and wait
    Then go back to the home page and check, if the slider, the banner image is received on the site, the site has been imported successfully, the product part is not visible, it is not a bug, it's just showing the product Products under the old product category of the demo, when imported and your site this category may be changed
    # If the demo content is not imported, this is not entirely caused by the theme, but no matter how important you can still import it in another way.
    Go to Tool-> import and download Wordpress then "Run importer"
    http://prntscr.com/mlrqzk
    then select the .xml file, this file you can get it from the theme you downloaded under the path /inc/plugin/ftc_importer/data/demo_content.xml take this "demo_content.xml" file to proceed to import it very fast
    If you find it difficult to leave the site name and admin account, I am very willing to help you do that, and answer your questions.

    thank you