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  Public Ticket #1973158
demo not importing
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Comments

  • Hans started the conversation

    Good Day,

    I can not install the plugin FTCimporter

    https://www.screencast.com/t/aDVJ3v5TOT

    Can you please fix this error?

    Thanks

  •   Hans replied privately
  •  268
    Martin replied

    Hi Jan Stetzelberg,

    Thank you for your feedback!

    I do apologize for the inconvenience. We will update it soon.

    For now you have to activate the theme first then install the FTC Importer plugin and import demo content. It will work fine.

    I did it for you but there is still some problems left.

    Our developer will help you fix it asap. But it is a bit delay because it is weekend now.

    Please be patient!

    Have a nice weekendsmile.png

    Best Regards,
    Martin - ThemeFTC

  •   Hans replied privately
  •  2,634
    Kevin replied

    Hi Jan Stetzelberg  !

    Please activate the main theme (not the child-theme) and then go back and download FTC Importer, this problem will be solved.

    thank you

  • Hans replied

    Guys, 

    I activated main theme and imported all again.

    I am still getting the error even with main theme activated

    https://www.screencast.com/t/raqaWxCVZF

    Please fix thanks!


  •  2,634
    Kevin replied

    Hi Jan Stetzelberg !

    That's a widget-related issue in php> 7.1, to fix this issue go to Appearance-> Widget
    Please delete all widgets inside the Blog and Product tags and then add them again, this problem will be solved

    thank you

  • Hans replied

    I now have a different error

  •  2,634
    Kevin replied

    Hi Jan Stetzelberg  !

    that is still a theme related to the widget, which widgets have an internal item that you have not deleted, delete them and add it again, this problem will be solved

    thank you