How do I get my money back. I can't even edit. Can view or edit footers. I can only change pictures. When I do edit something it doesn't even save and I'm on a deadline.
Please reach back as soon as possible as I want a refund.
I have submitted a request; however, I am curious... again.. i am missing files from the download and the documentation does not match what you have currently.. no one has addressed that. Also, I found the distorted css file for the subscription pop up but it won't allow me to overwrite anything... but the alignment is off... I'm not paying for another template until I receive a refund.. so if this is what I have to work with can we get someone on the phone at least to fix these problems... like I can tell you the exact location of the errors in the actual code.. or yall can send me the exact files i need to do it with out touch anything... please assist... i can leave my number what ever i have a deadline please
I purchased and installed the Vani theme. It didn't come with Visual Composer.
Did I miss something?
How do I get my money back. I can't even edit. Can view or edit footers. I can only change pictures. When I do edit something it doesn't even save and I'm on a deadline.
Please reach back as soon as possible as I want a refund.
Hi Tiffany!
To enable WPBakery editor for different sections go to WPBakry-> Role manager and select as below.
https://prnt.sc/nq2j7j
thank you
Hi Tiffany,
We do apologize for the inconvenience!
Please submit a refund request here
http://themeforest.net/refund_requests/new
I will approve it to return your full money back.
Thank you!
Best Regards,
Martin - ThemeFTC Support Team
I have submitted a request; however, I am curious... again.. i am missing files from the download and the documentation does not match what you have currently.. no one has addressed that. Also, I found the distorted css file for the subscription pop up but it won't allow me to overwrite anything... but the alignment is off... I'm not paying for another template until I receive a refund.. so if this is what I have to work with can we get someone on the phone at least to fix these problems... like I can tell you the exact location of the errors in the actual code.. or yall can send me the exact files i need to do it with out touch anything... please assist... i can leave my number what ever i have a deadline please
Hi Tiffany,
Please provide us Back Office access of the site.
And some screenshots about the errors.
We will help you fix it right now.
We are not familiar with supporting via phone.
We do apologize for the inconvenience!
Best Regards,
Martin - ThemeFTC Support Team
Issue 1) The documentation doesn't seem to have been updated when t he actual template was updated
Issue 2) The subscribe button doesn't align with the input box and doesn't appear on mobile at all
Issue 3) I don't believe I received all the files required
Customization - Is limited in the widgets unless I hard code but I shouldn't have to
What information do you need from me?
Hi Tiffany,
Thank you for your feedback!
We will consider updating it soon.
I just have been approved your refund request.
Hope you comeback with us in the future :)
We will help you better.
We do apologize for the inconvenience!Best Regards,
Martin - ThemeFTC Support Team