Okay
  Public Ticket #2100616
update failed
Closed

Comments

  • Jill Henry started the conversation

    Current update failed - see attached

  •  2,635
    Kevin replied

    Hi Jill Henry  !

    Download the new theme on Envato and delete the existing existing theme, then upload the new theme and the required theme plugins (if available) at Appearance-> Install plugin, the current theme does not exist. auto update feature

    thank you

  • Jill Henry replied

    won’t I lose all my settings when I delete the existing theme? Will I have to start over with colors and header style and all the rest? I don’t understand. Is there any way to save my colors and format when I upload this “new” theme? 

    And. What do I upload? The entire zip packet or any specific parts?  And are you sure I upload the theme in plugins and not in add new theme? 

  •  2,635
    Kevin replied

    Hi Jill Henry !

    # With the settings in themeoptions, simply let you save what you have saved, go to Apperance-> options theme-> Import / Export then download your old installation, and import it when New version update
    https://prnt.sc/on8z76
    # Unzip the downloaded zip file and select the correct file containing the theme and download the correct theme-key to Wordpress

    thank you