Hi Gloria,

Thank you for contacting us!

Your support request was received. We'll get back to you within 8 business hours (Monday - Friday 8 a.m to 5 p.m GMT+7).

While you're waiting, you're very welcome to take a look at our help section to see if the answer to your question can be found there: https://themeftc.ticksy.com/public-tickets/

Best regards,

ThemeFTC Support

Hi Gloria!

Please provide your wp-admin account, I will check the details of the problem and help you fix it

thank you

Hi Gloria  

To update the new version, please go to Plugin, seactive and delete old WPBakery, then go to APpearace-> install plugin and download it again.
to avoid updating bug versions
Now it is working fine again

thank you

thank you, Glad to help you

Hi Gloria !

The problem lies with the "WP-Live Chat by 3CX" plugin, it causes problems to catch WP errors, if you deactivate it, those problems will disappear.

thank you

Hi Gloria !

I have solved that problem for you, please check back on the site

thank you

thank you, Glad to help you