Okay
  Public Ticket #2206332
Features offered are not in the package
Closed

Comments

  • Satya started the conversation

    After installing the theme,

    as mentioned in the product description, that WP Page builder will be included, it is not there.

    Also FTC Importer in not even there but in documentation, screenshot of it is available.

  •  268
    Martin replied

    Hi Satya,

    Thank you for your feedback!

    We do apologize for the inconvenience.

    Please provide us Admin Panel access of your site.

    We will check it and help you asap.

    Best Regards,
    Martin - ThemeFTC

  •  2,635
    Kevin replied

    Hi Satya !

    # to enable the product editor, go to WPBakery Page Builder-> Role manager and select as instructed
    https://prnt.sc/pt3p0w
    # to offload the main theme, we use FTC Importer download from the server so it is not packaged directly on the theme, you can download it at Appearance-> Install plugin

    thank you

  • Satya replied

    How to activate visual composer? It is not completely active although it given that the theme has it already but only few feature are available.

  •  2,635
    Kevin replied

    Hi Satya  !

    We purchased the activation code using that code, you can use it normally and to download the new version when the notice, delete it at the plugin section and reload at Appearance-> Install plugin

    thank you

  • Satya replied

    Hi Kevin, I understand it, but my problem is that when downloaded the plugin, the whole package of visual composer is not available, so do i need to buy the premium version of wp bakery/visual composer by myself?

  •  2,635
    Kevin replied

    Hi Satya !

    You can leave the image of the problem you encounter, or simply turn on the item's feature at WPBakery-> Role manager, or leave the ste name and wp-admin account access, I will check the issue details. and help you fix it

    thank you

  •   Satya replied privately
  •  2,635
    Kevin replied

    Hi Satya !

    The theme we used is WPbakery, which is an upgraded version of Visual Composer
    I am already active and you can use it currently

    thank you