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  Public Ticket #2251167
karo theme issues
Closed

Comments

  • Noor started the conversation

    I am facing some issues in website using your theme

  •  2,636
    Kevin replied

    Hi Noor !

    Yes, please leave the problems you are having. I will help you solve your problems as quickly as possible

    thank you

  • Noor replied

    I recently updated my theme to 2.0 but other than front page all pages are not loading its design. Just text and short codes are visible 

  •  2,636
    Kevin replied

    Hi Noor !

    I have seen that your problem has been solved, the problem may be because the WPBakery pluign has not been activated

    thank you

  • Noor replied

    hi after theme updates my website design is broken only some pages loading good. most of the pages has design broken. I don't know what to do, really i am very tired of buying this theme 
    check this sample page: https://gandharagems.com/shopping-cart/

  •  2,636
    Kevin replied

    Hi Noor !

    Please provide your wp-amdin access account, I will check the details of the problem and help you fix it.

    thank you

  •   Noor replied privately
  •  268
    Martin replied

    Hi Noor,

    Kevin will help you on the next Monday.

    Thank you for your patience!

    Have a nice weekend!

    Best Regards,
    Martin - ThemeFTC

  • Noor replied

    Why too much wait 

  •  268
    Martin replied

    Because it is a technical issue. I just have been checked but can not solve it.

    Maybe you need to deactivate some third-party plugins.

    We do apologize for the inconvenience!

    Best Regards,
    Martin - ThemeFTC

  • Noor replied

    What plugin I can deactivate? 

  •  268
    Martin replied

    Any plugins relate to optimizing and merging CSS, JS, Cache...

    Thank you!

    Best Regards,
    Martin - ThemeFTC

  • Noor replied

    I did but no success 

  •  268
    Martin replied

    Please wait our developer one day more.

    It is weekend here.

    Thank you!

    Best Regards,
    Martin - ThemeFTC

  •  2,636
    Kevin replied

    Hi Noor !

    I have updated the ThemeFTC plugin to fix display issues, please check the site again

    thank you