We're having an issue with the checkout page on our theme. I've attached a screenshot of the issue. The total is displaying incorrectly and we determined that it's taking the tax line and adding it to the total twice. How can we resolve this issue so it displays the total correctly?
I saw that post earlier, but there didn't seem to be a clear answer. I can tell you that our previous theme didn't have that issue arise. I will check our shipping settings and see if that resolves the issue.
After going through the settings, there wasn't anything that was set incorrectly. However, I have discovered that the issue was the Simple Tax plugin from WooCommerce. When activated, it would add the taxes in twice. As soon as I disabled it, the tax was calculated correctly. It is odd that this only occurred after I switched to a new theme. However, I think the plugin probably didn't work with our previous theme :)
Anyhow, if anyone else happens to run into this issue, this resolution may be helpful. Thanks for you assistance.
We're having an issue with the checkout page on our theme. I've attached a screenshot of the issue. The total is displaying incorrectly and we determined that it's taking the tax line and adding it to the total twice. How can we resolve this issue so it displays the total correctly?
Hi Alex
Please check this discussion and check it on your site
https://wordpress.org/support/topic/vat-is-being-applied-twice/
thank you
Hi Kevin,
I saw that post earlier, but there didn't seem to be a clear answer. I can tell you that our previous theme didn't have that issue arise. I will check our shipping settings and see if that resolves the issue.
Hi Kevin,
After going through the settings, there wasn't anything that was set incorrectly. However, I have discovered that the issue was the Simple Tax plugin from WooCommerce. When activated, it would add the taxes in twice. As soon as I disabled it, the tax was calculated correctly. It is odd that this only occurred after I switched to a new theme. However, I think the plugin probably didn't work with our previous theme :)
Anyhow, if anyone else happens to run into this issue, this resolution may be helpful. Thanks for you assistance.
Hi Alex
We will look into this issue in detail and work on fixing it, thank you for sharing
thank you , have a good day