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  Public Ticket #2497107
wrong related products
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Comments

  •  9
    Marco started the conversation

    De related products at the frontend are wrong. The define products are not shown, but instead a rendom couple of products, changing with every visit of the product. 

  •  2,635
    Kevin replied

    Hi Marco

    #Related products are showing products with same product categories, tags
    # currently default will show up to 6 related products, when your product has more than 6 related products, it will show random of these

    thank you

  •  9
    Marco replied

    Hi Kevin,

    that doesn't quite fit. The 4 correct products are not included in the 6 products shown. The fault must be elsewhere. I am now on vacation for 2 weeks and can only continue working on the shop afterwards. You may be able to look again beforehand.

    Best regards,

    Marco

  •  2,635
    Kevin replied

    Hi Marco !

    https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
    you can read this document
    # related products will be randomly retrieved 6 products from all products with the same tag or product categories to display, so there will be differences.
    # you can add product up-sell, to show more exact at product detail page

    thank you

  •  9
    Marco replied

    Hi Kevin,

    as example, i set 6 cross-sell products new/only to the "Wok" product, and at the front end are other products displayed.

    There was something wrong...

    https://shop2020.gewuerz-aschenbrenner.de/product/wok-gewuerzzubereitung

  •  2,635
    Kevin replied

    Hi Marco 

    I have fixed this, please check back on the site

    thanks

  •  9
    Marco replied

    Hi Kevin,

    unfortunately it still doesn't work. Some of the defined products are loaded, some are other products. The selection is different each time the page was ne loaded...

  •  2,635
    Kevin replied

    Hi Marco 

    I made adjustments to show up-sell products you have set up, check back on the site

    thank you

  •  9
    Marco replied

    Hi Kevin,

    thanks for your feedback, but the problem is still there.

    Attached you can find the correkt product list of "wok" and an example for the wrong output.

    Best Regards, Marco

  •  2,635
    Kevin replied

    Hi Marco!

    you need to know exactly this

    # cross-sell products will appear when you pay for the product, the related product does not take the product at this item, it will be the product with the same category, tag with the main product

    thank you

  •  9
    Marco replied

    Hi Kevin,

    thank you for this information. I have a long book about woocommerce, and in this case it is actually wrong.

    Warm regards, Marco

  •  2,635
    Kevin replied

    Hi Marco !

    Woocommerce has many documents that you can refer to here
    https://docs.woocommerce.com/

    thank you and have a good day