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  Public Ticket #2527786
wpbakery builder
Closed

Comments

  • Eleonora Fabbrizio started the conversation
    September 3, 2020 at 3:22pm

    Hi,

    if I open any page to modify it, there is not the possibility to use WPbakery builder (there is not the bottom). I've already downloaded the plugin and I enabled it  for all king of pages, posts, etc etc. Two days it worked.

    Thanks,


    Eleonora 

  •  2,569
    Kevin replied
    September 4, 2020 at 2:45am

    Hi Eleonora Fabbrizio !

    Please provided your wp-admin account, I will check the details of the problem and help you adjust on the site

    thank you

  • Eleonora Fabbrizio replied
    September 4, 2020 at 7:21am

    Hi Kevin,

    here you are the wp-admin.

    https://eccellenzasapori.it/wp-login.php

    I think the problem has appeared when I updated WP (version 5.5.1.).


    Thanks,


    Eleonora

  •  2,569
    Kevin replied
    September 4, 2020 at 7:54am

    Hi Eleonora Fabbrizio !

    Would you please provide your full wp-admin access information including user and password here so that I can correct your problem right now on the site

    thank you

  • Eleonora Fabbrizio replied
    September 4, 2020 at 7:58am

    Sorry Kevin,

    Username: VZ3NHnAO5G 

    Password: eccellenza2020

    Thanks,


    Eleonora

  •  2,569
    Kevin replied
    September 4, 2020 at 8:08am

    Hi Eleonora Fabbrizio

    This is a small problem on the theme with the WP 5.5 update, I have adjusted it on the site, please clear the Cache and check again

    thanks

  • Eleonora Fabbrizio replied
    September 4, 2020 at 8:31am

    Thanks Kevin,

    It works.

    Best regards,


    Eleonora

  •  2,569
    Kevin replied
    September 4, 2020 at 9:06am

    hi Eleonora Fabbrizio !

    thank you, have a good day

  • Rain replied
    September 5, 2020 at 11:17am

    Hello Kevin,

    I was looking for help on this topic, and I noticed Eleonora posted her login info in a public message. Might want to let her know to reset, plus set that post to private. Thank you for your help on this topic. I'll give your solution a try.

  •  2,569
    Kevin replied
    September 7, 2020 at 2:31am

    Hi Rain 

    thank you, have a good day

  • Willem V replied
    December 12, 2020 at 9:07pm

    Hi Kevin,


    What exactly did you change? I'm having the same problem.

  •  2,569
    Kevin replied
    December 14, 2020 at 4:05am

    Hi Willem V!

    Please create a separate ticket. provide site name and wp-admin access information and I will check the details and help you fix it on the site
    thanks