Okay
  Public Ticket #2560849
Pop up mobile
Closed

Comments

  • David Szemerda started the conversation
    October 6, 2020 at 3:19am

    Hi,


    On the mobile version when you go on another page than the homepage of eczemamedica.com per example:

    About us

    Ingredients

    Contact

    For some reason, once on that page, when you go back and press on the menu on the top left theres a pop up that covers the screen.

    Ive read other comments and when everyone to try to solve the issue. The newsletter pop up is desactivated.

    Can you please help me.

    Thank you

    David



  •  2,564
    Kevin replied
    October 6, 2020 at 6:50am

    Hi David Szemerda !

    This section of the bar icon displays the menu tab when you click on small screens
    https://prnt.sc/utvrd7
    # you can clear the Cache and check again

    thanks

  • David Szemerda replied
    October 7, 2020 at 2:44am

    Hey Kevin,

    Thank you for your reply. The issue is when your on the about us page on mobile. When you're on the about us page and you try to access the menu on the top left you will see a black overlay. 

    The same happens on the Ingredients, FAQ & contact page.

    Please see screenshot: https://prnt.sc/uug9nj

    Thank you.

    David

  •  476
    Charmy replied
    October 7, 2020 at 4:19am

    Hi David Szemerda !

    Please provide me your web link. I will check and fix it.

    Thank you !


    Best regards,

    Charmy  - ThemeFTC technical expert

  •   David Szemerda replied privately
  •  476
    Charmy replied
    October 8, 2020 at 2:03am

    Hi  David Szemerda !

    I fixed it for you.

    Please review your site.

    Thank you.


    Best regards,

    Charmy  - ThemeFTC technical expert

  • David Szemerda replied
    October 8, 2020 at 3:01am

    Hey Jaime,

    Thank you for your work. Yes the issue is solved on the mobile About us page but not on the ingredients, faq and Contact us pages.

    Can you also help with these?

    Thank you

    David

  •  476
    Charmy replied
    October 8, 2020 at 3:27am

    Hi David Szemerda !

    You go to Edit Page of ingredients pages and do as photo ( Select "Default template" ).

    https://prnt.sc/uv5ndx

    Thank you.


    Best regards,

    Charmy  - ThemeFTC technical expert

  • David Szemerda replied
    October 8, 2020 at 3:28pm

    Hey Jaime,

    My issue with your solution is that the page layout changes and the breadcrumbs are then visible on all pages of the website which we don't want. 

    Can you please advise on how to remove those the breadcrumbs from all pages if we put the page layout back to default.

    Thank you.

    David

  •  2,564
    Kevin replied
    October 9, 2020 at 2:52am

    Hi David Szemerda  !

    Please provide your wp-admin account, I will add options to enable / disable this function at Theme options

    thanks

  • David Szemerda replied
    October 9, 2020 at 3:08am

    Hi Kevin,

    As requested, please find the url : 

    Really appreciate your help

    Thank you

    David

  •  2,564
    Kevin replied
    October 9, 2020 at 6:50am

    hi David Szemerda  !

    Access information is incorrect, please check again

    thanks

  •   David Szemerda replied privately
  •  2,564
    Kevin replied
    October 10, 2020 at 2:36am

    Hi David Szemerda !

    please enable Appearance-> Editor for me to edit on your site


    # or add this at Appeance-> Customize-> additional CSS to hide all breadcrumbs on the site


    .ftc-breadcrumb {
        display: none;
    }

    thanks

  • David Szemerda replied
    October 10, 2020 at 3:07am

    Thank you Kevin much appreciated.

    When it comes to Wp-bakery, is there a way to update the plugin with the theme?


    Best

    David

  •  2,564
    Kevin replied
    October 10, 2020 at 3:38am

    hi David Szemerda  !

    Please deactivate and delete it first. Then go to Appearance->Install Plugin and install it again.

    Thank you!

  • David Szemerda replied
    October 10, 2020 at 8:37pm

    Thank you my man! much appreciated

  •   David Szemerda replied privately
  •  2,564
    Kevin replied
    October 12, 2020 at 2:21am

    Hi David Szemerda !

    deactive plugin FTC Importer to avoid causing problems with current homepage

    thanks

  •   David Szemerda replied privately
  •  2,564
    Kevin replied
    October 12, 2020 at 3:53am

    Hi David Szemerda

    Add this css attribute at Appearance-> Customize-> Additional CSS


    @media (max-width: 991px){
    .ftc-mobile-wrapper .mega_main_menu.primary.mobile_minimized-enable> .menu_holder> .menu_inner> ul> li> .item_link> .link_content> .link_text {
        height: 40px;
        color: #333;
        font-size: 15px;
    }

    }

    thanks

  • David Szemerda replied
    October 12, 2020 at 5:44am

    Thank you Kevin! Much appreciated

  •   David Szemerda replied privately
  •   David Szemerda replied privately
  •  2,564
    Kevin replied
    October 13, 2020 at 1:45am

    Hi David Szemerda !

    # Please add this css attribute to display the menu section


    .mega_main_menu.primary> .menu_holder> .menu_inner> ul> Storage> .item_link> .link_content> .link_text {
    font-size: 14px;
    }
    @media only screen and (max-width: 1199px) {
    .ftc-sb-testimonial .test-content .test_meta {
        max-height: 100%;
    }
    }

    thank you

  •   David Szemerda replied privately
  •  2,564
    Kevin replied
    October 13, 2020 at 4:30am

    Hi David Szemerda  !

    Please re-add this css

    .mega_main_menu.primary> .menu_holder> .menu_inner> ul> li> .item_link> .link_content> .link_text {
        font-size: 14px;
    }

    thanks