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  Public Ticket #2650226
Theme update
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Comments

  • predeshen started the conversation

    I have just updated my sites theme to the latest version and everything went off my mobile menus ,desktop menu layout and mainly i am unable to load the live preview customizer page 

  •  2,634
    Kevin replied

    Hi

    Go to Mega Main menu and press save all settings to check the menu again

    thanks

  • predeshen replied
    6860050630.png

    I am unable to access customizer page after update

  •  2,634
    Kevin replied

    Hi predeshen

    deactive and delete the Variation swatches for Woocommerce plugin to fix the problem

    thanks

  • predeshen replied

    Hi Kevin still no luck deactivated and deleted swatches 

  •  2,634
    Kevin replied

    Hi predeshen

    the problem has been solved, please clear the Cache and check again

    thanks

  • predeshen replied

    Perfect thank you for the quick response and resolution

  •  2,634
    Kevin replied

    Hi predeshen

    thanks, Have a good day

  • predeshen replied

    Hi kevin , we are experience a new bug the screen keeps flickering on mobile devices , this is urgent clients are not able to use our website on mobile

  •  2,634
    Kevin replied

    Hi predeshen !

    I checked and didn't notice the problem as you mentioned,
    Can you provide detailed video or pictures about it here?

    thanks

  • predeshen replied

    Hi Kevin sorry i have resolved the issue it was due to the sticky header after disabling it everything came right

  •  2,634
    Kevin replied

    Hi predeshen

    thanks, Have a good day