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  Public Ticket #2680779
my Giftshop theme craseh for 5th time
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  • Manuel Alzate started the conversation

    hi again my wordpress account has debug issues i want a refund, this theme is very problematic, i have been restarting the job for the 4th time, it can not be possible

  •  2,634
    Kevin replied

    Hi Manuel Alzate !

    We need to know the details of your usage, the theme is e-commerce, so you need to go to Appearance-> Install plugin description and activate the plugins that the theme requires, specials and the Woocommerce plugin.

    # There have been many customers using the theme on our side and no similar issues have occurred
    #We are looking forward to you rechecking it or providing information so that we can check it in detail and correct it

    thanks

  • Manuel Alzate replied

    i aleady requested a refund, very hard to edit this theme.

  •  2,634
    Kevin replied

    Hi Manuel Alzate!

    We do apologize for the inconvenience!

    Please submit a refund request here

    http://themeforest.net/refund_requests/new

    We will approve it to return your money back.

    Next time, we will update the theme and help you better.

    Thank you for your feedback!

    Have a nice day :)