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  Public Ticket #2681352
Unable to install the theme properly
Closed

Comments

  • Priya Gupta started the conversation

    I purchased the theme and tried importing demos as per documentation but it contains only partial content, the products in FTP was partially installed. Tried doing it multiple times. 


    "The problem is FTC Import plugin is not getting installed it is asking for update, but during update it is showing error of folder already exist."

    Please help me asap to solve this problem

  • Cengiz replied

    Hi priya,


    i have a same problem. I think, i properly imported plugins, demo and content to website. But the homepage which i selected demo, is not uploaded properly to my website homepage. 


    Do you have any solution by now?

  • Priya Gupta replied

    @Cengiz - No. Not yet. I am waiting to hear from them. I hope they solve our issue otherwise it is a waste of money. I would be really disappointed.

  • Cengiz replied

    Yes, you are right. My problem is homepage feature/content is not like as demos. I tried 3 demos, same problem all of them.


    I guess, you have a plugin problem. I also got the same error while installing the plugins. When I removed and reinstalled plugin again, the problem was resolved.

  •  2,565
    Kevin replied

    Hi Cengiz and Priya Gupta

    # Please create a separate ticket and provide wp-admin site access information, we will check the details and help you to correct the current issue most accurately.

    thanks

  • Priya Gupta replied

    I have created a new ticket and provided the details.

  •  2,565
    Kevin replied

    Hi Priya Gupta !

    We will redirect and reply to your own ticket

    thanks