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  Public Ticket #2731370
On click blocking screen with popup
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Comments

  • roshan started the conversation
    March 25, 2021 at 7:32am

    Hi, 

    Theme Name: Karo

    When I click any image or text which is having it displays a blank popup and it doesn't close.  And I am not able to access the WordPress admin bar , I can access it by clicking right click and select open in the new tab.


  •  2,634
    Kevin replied
    March 25, 2021 at 8:04am

    Hi roshan !

    This is a problem with the Wp 5.6 update

    Please provided your wp-admin account, I will check the details of the problem and help you adjust on the site

    thank you

  • roshan replied
    March 25, 2021 at 8:52am

    Hi,  I had updated the WordPress version to 5.7. But still, the issue is not resolved. Please login and check this.


    http://palomainthesky.com/wp-admin/

    Username  : chris0wj_wp620

    Password: SAIcherry123!@#

  •  2,634
    Kevin replied
    March 25, 2021 at 9:16am

    Hi roshan 

    I modified it on my site, please clear the Cache and check again

    thanks

  • roshan replied
    March 25, 2021 at 10:21am

    Yes, I had checked it in incognito mode and also on another system. It's still the same issue.

    popup of blank screen


    Like click on terms & conditions in the footer.


  •  2,634
    Kevin replied
    March 26, 2021 at 1:43am

    Hi roshan

    I adjusted it correctly, delete the Cache and check again

    thanks