I installed FTC Importer and have 1.2.0 version. I'm trying to update it to 1.2.1 and get message that "Plugin Successfully Updated" but when I return to Plugin section, plugin still not updated. Please help.
don't worry about this, if you trim it down from Appearance-> Install plugi and use it, then it's current version # This update request is not so necessary and will be updated in the near future
Okay. But I'm also not able to use it. There is no option FTC Importer in wordpress menu. Please find the attachments. It says plugin is installed but requires update but not updating 😭😭
I remove the plugin and again install from Apperance > Install Plugin then I received message "Plugin needs to be update", again I update plugin but still getting same thing. Plugin is not updating like before.
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Sorry to disturb you again, but the FTC importer didn't work as shown in Demo work.
I tried to import Rango's Home 2: https://demo.themeftc.com/rango/home2/ I changed the header with Home 3 header with centre menu and center logo but it is also not also not showing as I wanted. So sorry to bother you again but please also check the images.
1. Products is not showing besides Image as shown in Home 2. I tried to add products with Pages > All Pages > Home 2 > Edit with WPBakery. but, there is no response too. 2. No demo product shown in Best Seller, New Arrival and Most Wanted. Again tried with same Point 1 but no response. 3. 1 Image is missing Capture 3 as mentioned in Home 2 Content. 4. The Blog option is missing as compare to Home 2. 5. Footer is not Imported or not available. There is nothing in Footer. I tried with FTC Footer but it is empty.
Other then, Sticky header option is not available for whole Website. Mobile Footer which shows Home, Shop, Wishlist and Login option is not imported.
Please help me how to resolve all this issues and import full demo. You already have WordPress access. Please look into it.
I have problems accessing wp-admin https://prnt.sc/12y3n2o # i will send the footer data from the theme go to Tool->import select wordpress and download it and run "run import" and import the data from the .xml attachment to import the whole demo # then go to Appearance->widget, select 3 sidebars "Footer Top; Footer Middle and Footer Bottom" use widget "FTC -Footer" to select footer
Hello,
I installed FTC Importer and have 1.2.0 version. I'm trying to update it to 1.2.1 and get message that "Plugin Successfully Updated" but when I return to Plugin section, plugin still not updated. Please help.
Hi Navid !
don't worry about this, if you trim it down from Appearance-> Install plugi and use it, then it's current version
# This update request is not so necessary and will be updated in the near future
thanks
Okay. But I'm also not able to use it. There is no option FTC Importer in wordpress menu. Please find the attachments. It says plugin is installed but requires update but not updating 😭😭
Please help
Hi Navid !
Please provided your wp-admin account, I will check the details of the problem and help you adjust on the site
thank you
Hi Navid
Access information is incorrect, please check
thanks
Hi
Access information is incorrect, please provide correct information for faster support
https://prnt.sc/12r83sf
thanks
Hi Navid
we cannot edit directly through Appearance-> Editor, please open it or provide FTp for us to adjust
thanks
I open it. I can't provide FTP.
I gave mostly all the details to you. Please let us know if you can do from this otherwise I'll go with any other theme.
Don't take this negatively. Your service is Great and themes are awesome too but just facing some issues that's why.
Hi Navid
please deactive and remove pluign FTC Importer then reload at Appearance-> Install plugin with Rango theme, we have updated it in the download
thanks
Hi Kevin,
I remove the plugin and again install from Apperance > Install Plugin then I received message "Plugin needs to be update", again I update plugin but still getting same thing. Plugin is not updating like before.
Installed but not activated. Update requires. Please see the attachment.
Hi Navid
Your problem has been resolved
thanks
It's resolved. Thank you 😊😊
Hi Navid
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.
It only takes a moment and really helps us to keep doing what we do best :)
Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.
Many thanks in advance!
Hi Kevin,
Sorry to disturb you again, but the FTC importer didn't work as shown in Demo work.
I tried to import Rango's Home 2: https://demo.themeftc.com/rango/home2/ I changed the header with Home 3 header with centre menu and center logo but it is also not also not showing as I wanted. So sorry to bother you again but please also check the images.
1. Products is not showing besides Image as shown in Home 2. I tried to add products with Pages > All Pages > Home 2 > Edit with WPBakery. but, there is no response too.
2. No demo product shown in Best Seller, New Arrival and Most Wanted. Again tried with same Point 1 but no response.
3. 1 Image is missing Capture 3 as mentioned in Home 2 Content.
4. The Blog option is missing as compare to Home 2.
5. Footer is not Imported or not available. There is nothing in Footer. I tried with FTC Footer but it is empty.
Other then, Sticky header option is not available for whole Website.
Mobile Footer which shows Home, Shop, Wishlist and Login option is not imported.
Please help me how to resolve all this issues and import full demo. You already have WordPress access. Please look into it.
Thank you.
Hi Navid
please open access so we can correct the issues, we are from Vietnam
thanks
Hi Navid !
Blocked IP from our country, we are from VietNam, please check block multinational IP
thanks
Hi Navid
Please add our IP address to the safe zone to allow access to make the support process faster
58.186.122.128
thanks
Hi Kevin,
Allowed your IP. Please do the process as early as possible.
Hi
we still can't access from VietNam, we fake ip but processing speed is very slow
# please check the problem again
thanks
Hi Kevin,
Processing speed of website is actually slow. Please do something of the website in slow speed if possible.
I shared wp-admin ID and password, I created new user for you and set IP, I whitelisted your given IP too. I can't do anything right now for speed😅😅
Please resolve the problem I shared with you earlier 🙏🙏
Hi Navid
I have problems accessing wp-admin
https://prnt.sc/12y3n2o
# i will send the footer data from the theme go to Tool->import select wordpress and download it and run "run import" and import the data from the .xml attachment to import the whole demo
# then go to Appearance->widget, select 3 sidebars "Footer Top; Footer Middle and Footer Bottom" use widget "FTC -Footer" to select footer
Footer problem is solved. Thank you so much 🥰
But, mobile footer is still an issue. How can I add Home, Shop, etc part for mobile?
Hi Navid
please go to Theme options->General->Logo - Favicon and enable "Mobile Layout" option here
thanks