before my WP and FTC theme update FTC hotspots worked fine but not right now, I send to you the following javascript error when we change "Left Position" or "Top Position":
common.min.js:2 TypeError: Cannot read property 'global' of undefined at n.isGlobalControl (editor-modules.min.js:2) at Object.<anonymous> (editor-modules.min.js:2) at Function.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8) at n.getStyleControls (editor-modules.min.js:2) at editor-modules.min.js:2 at Function.v.each.v.forEach (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:2) at h.Collection.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:14) at Object.<anonymous> (editor-modules.min.js:2) at Function.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8) at n.getStyleControls (editor-modules.min.js:2)
I send to you another error that appears on console but we do not know what really affect to any functionality:
common.min.js:2 Uncaught ReferenceError: originalEvent is not defined at onError (common.min.js:2) at dispatch (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8) at v.handle (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8)
I have provided that plugin for you in the attachment in the message below please use it until we solve this issue in the next version # we have deactive plugins to check for conflicts, please reactivate them
Problems with updates from Elementor 3. onwards, causing this wigdet to not display correctly in the back-end, but the fron-end still renders fine # temporarily please adjust it manually in elementor-editor and wait for the next patch update
#1 I installed 2 plugins to use Image Hotspot but had the same problem in Elementor 3. #2 We can't access your site because the access information has changed #3 when there is an announcement about the changes will be on the changelog from the new theme, you can wait for this
first of all I apologize for insisting on this issue but I need to know when FTC Hotspots could be fixed, because the website is online and my customer needs to use this functionality.
Hi,
before my WP and FTC theme update FTC hotspots worked fine but not right now, I send to you the following javascript error when we change "Left Position" or "Top Position":
common.min.js:2 TypeError: Cannot read property 'global' of undefined
at n.isGlobalControl (editor-modules.min.js:2)
at Object.<anonymous> (editor-modules.min.js:2)
at Function.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8)
at n.getStyleControls (editor-modules.min.js:2)
at editor-modules.min.js:2
at Function.v.each.v.forEach (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:2)
at h.Collection.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:14)
at Object.<anonymous> (editor-modules.min.js:2)
at Function.each (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8)
at n.getStyleControls (editor-modules.min.js:2)
I send to you another error that appears on console but we do not know what really affect to any functionality:
common.min.js:2 Uncaught ReferenceError: originalEvent is not defined
at onError (common.min.js:2)
at dispatch (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8)
at v.handle (load-scripts.php?c=1&load[chunk_0]=underscore,shortcode,utils,jquery-core,jquery-migrate,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jqu&load[chunk_1]=ery-ui-core,jquery-ui-mouse,jquery-ui-sortable&ver=5.7.2:8)
WP Version: 5.7.2
Karo last child: 2.1.5
Karo: 2.2.0
I wait for your answer,
best regards.
Max
Hi Maximiliano
Please provided your wp-admin account, I will check the details of the problem and help you adjust on the site
thank you
Hi Maximiliano
please use the plugin add-ons below to replace the current problem
with widget "Image hotspot"
thanks
Hi Maximiliano !
I have provided that plugin for you in the attachment in the message below please use it until we solve this issue in the next version
# we have deactive plugins to check for conflicts, please reactivate them
thanks
Hi Maximiliano
Problems with updates from Elementor 3. onwards, causing this wigdet to not display correctly in the back-end, but the fron-end still renders fine
# temporarily please adjust it manually in elementor-editor and wait for the next patch update
thanks
Hi Maximiliano
thanks, have a good day
Hi Maximiliano
#1 I installed 2 plugins to use Image Hotspot but had the same problem in Elementor 3.
#2 We can't access your site because the access information has changed
#3 when there is an announcement about the changes will be on the changelog from the new theme, you can wait for this
thanks
Hi Maximiliano !
Thank you, fixed issues will be reported in detail
thanks
Hi Kevin!
first of all I apologize for insisting on this issue but I need to know when FTC Hotspots could be fixed, because the website is online and my customer needs to use this functionality.
Bests,
Max
Hi Maximiliano !
We recognize there is a conflict, please provide wp-admin access information, we will check the details now
thank you