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  Public Ticket #2805828
KARO theme problem mobile view
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  • Miguel Carulla started the conversation

    KARO theme that I purchased shortly seems to have compatibility problems with the current versions of wordpress and woocommerce. However, I can live with some of them.

    But I would apreciate your help in the follwing case:
    While scrolling a bit downward in mobile view (e.g. on my iphone XS) header and content make a sudden big jump down and scrolling further the header and content appear a second time. It seems to be a problem with teh sticky mobile navigation, because this "jump" occurs in the moment when the navigation disappears while scrolling down. Have you any idea or an experience from asimilar case (that I could not find here)?
    In general I have to say, that I am a bit disapointed to have the impression, that the theme seems to be a bit outdated or not properly adapted to wordpress/woocommerce latest versions.

  •  2,634
    Kevin replied

    Hi Miguel Carulla

    please provide 1st level password, and wp-admin access information, we will check this issue in detail

    thanks

  • Miguel Carulla replied

    Hello, thank you for the quick reply:

    Here the needed information:

    First level access:
    Login: carullamuehr
    PW: Llansa240959

    https://bella-calina.com
    Login: Admin
    PW: Calina2021#!

    Thanks in advance for your help

    Best Regards

  •  2,634
    Kevin replied

    Hi Miguel Carulla

    wp-admin access information is incorrect, please check the problem again

    thanks

  • Miguel Carulla replied

    Sorry, I had to reload a complete backup and the recently created account for you had been lost.

    Here are the new credentials:

    Login: AdminCalina

    PW: #!Calina2021#!

    https://bella-calina.com

    The biggest problem is in the mobile view. Please load the page with a smartphone and scroll down a bit, I will not have to explain it. 

    Thanks in advance again for your help.

  •  2,634
    Kevin replied

    Hi Miguel Carulla

    i fixed this issue, it's a minor issue with css, please clear the cache and check again on the site

    thanks

  • Miguel Carulla replied

    Hi Kevin,

    thanks for your help. At first view on my iPhone it still makes a short „jump“ at the beginning while scrolling down, but it looks much better. Did you find the bug in my custom css?

    Best regards
    Miguel

  •  2,634
    Kevin replied

    Hi Miguel Carulla

    I added the css at Appearane->Customize->Additional CSS to correct the current problem

    thanks