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  Public Ticket #2849252
theame issue
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  • sanjeev started the conversation

    i wanted themae demo 15 as adversted i have uploaded which came in download but it seem to be not working poprly. i have made the web site live so that you can see. i need to have the thema i want so i can start editing it 

  •  176
    Martin replied

    Dear Sanjeev,

    We do apologize for the inconvenience!

    Please provide us Admin Panel access of your site.

    We will help you import and setup demo 15 for your site same as our demo.

    Thank you for your feedback!

    Best regards,

    Martin - ThemeFTC support team Manager

  •   sanjeev replied privately
  •   sanjeev replied privately
  • sanjeev replied

    CAN YOU PLEASE LET ME KNOW WHEN IT IS DONE. ALSO IF YOU CAN TELL ME WHEN WILL IT BE DONE BY

  •   sanjeev replied privately
  •  2,262
    Kevin replied

    Hi

    i helped you to setup demo 15 on site with FTC Importer, please check back on site

    thanks

    Best regards !

    Kevin, ThemeFTC technical expert.

  • sanjeev replied

    can you please upload theame demo 14 is well.?

  •  2,262
    Kevin replied

    Hi

    I already set it up, please check on the site

    thanks

    Best regards !

    Kevin, ThemeFTC technical expert.

  • sanjeev replied

    thank you but when i go to the theme there is elementor and portfolio missing 

  • sanjeev replied

    this one 

    Attached files:  Screenshot (280).png

  •  2,262
    Kevin replied

    Hi

    I helped you to import the correct menu display on the site, please check again on the site
    # be careful with extra plugins because it can cause conflicts

    thanks


    Best regards !

    Kevin, ThemeFTC technical expert.

  • Lawrence replied

    Hello Kevin,

    1) It would be nice if "age verification" feature is built into wibar. Do you have any recommended way of achieving this?

    I tried to use "Age gate" plugin, which I understand is a great free option, but the site crashed when I activated it with the following error message;

    Fatal error: Cannot declare class Parsedown, because the name is already in use in /var/www/wp-content/plugins/themeftc-for-elementor/includes/Parsedown.php on line 15

    2) Is there a special way of activating 3rd party elementor addon on the theme? I tried to use "The Plus Addons for Elementor" so that I can try the "age gate" widget on that plugin, but even after activating the The Plus Addon plugin, the widgets don't appear on elementor editor.

    3) I have a problem with the blog layout. I wish to have a masonry-3-columns layout, but couldn't get that to work. On the current layout, the featured image/Blog Thumbnail displays in an awkward position. Then, "Blog Excerpt Max Words" just doesn't work.
    Please check; https://daviun.co.uk/blog/

    4) Lastly, do you have any idea/suggestion about emails? A purchase was made on my site, but I didn't get the email notification.

    Thank you for your anticipated kind response.

    Best regards,
    Lawrence.

    Attached files:  Screen Shot 2022-01-31 at 3.26.42 AM.png

  •  2,262
    Kevin replied

    Hi Lawrence

    #1, #2 I adjusted on themeftc for Elementor plugin, please check again on site #3 I adjusted its display #4 Please configure mail server with SMTP plugin and set up email at Woocommerce->Settings->Email tab

    Thanks !

    Best regards !

    Kevin, ThemeFTC technical expert.