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  Public Ticket #2875060
Revolution Slider demo content doesn't work
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Comments

  •  1
    Mirek started the conversation

    Dear Support Team,

    I've installed Dove theme on my wordpress. After installation I wanted to load demo content for Home 8 the have result as on the demo content. Everything loaded fine except Revolution slider which loads only empty slides(attachement).

    Please have a look and tell me why Rev slider has empty slides. https://gemour.pl


  •  2,574
    Kevin replied

    Hi Mirek 

    Please provided your wp-admin account, I will check the details of the problem and help you adjust on the site

    thank you

  •   Mirek replied privately
  •  2,574
    Kevin replied

    Hi

    I helped you set it up on the site, please check again on the site

    thanks

  •  1
    Mirek replied

    I see but nothing happended. Look how it looks on the page(attachement). The Slider is blank space and this is the problem ;-|

  •  2,574
    Kevin replied

    Hi 

    please clear the cache and press ctr+f5 to check the problem
    https://prnt.sc/1sxv1z9

    thanks

  •  1
    Mirek replied

    Which browser do you use?

    I've clear data & cookies on my opera - nothing happened

    I've checked incognito - nothing happened

    I've checked safari - nothing happened

    I've checked firefox developers edition - nothing happened

    I've checked firefox developer edition incognito - nothing happened

    ON safari & Fireforx I don't have any plugins which could block the Slider.

    Unfortunately I cannot see any resuts ;-|. Can You open this page in the different browser?? 

    EDIT: I've checked also on the different system(windows 7 with firefox browser). The same effect, blank space.

  •  2,574
    Kevin replied

    Hi Mirek 

    we have checked the browsers and everything is showing fine
    https://prnt.sc/1t19pv9
    https://prnt.sc/1t19z0x
    please test on mobile, or upgrade to the latest browsers and check again

    thanks

  •  1
    Mirek replied

    OK, I think that I know what is going on. CDN caching was enabled by default(or I forgot that I turned on it). I checked the page from America IP, and the slider appeared, from ASIa also. But from EU IP not. That's why I figured out that the content is cached in cloudflare EU DC. Now everything is fine! Thank you!


    PS: You can close the ticket

  •  2,574
    Kevin replied

    Hi Mirek

    You're welcome!

    Please let us know if we can be of further assistance.

    If you're happy with the theme and support you received we would really appreciate it if you could leave us a good review and positive comment over on themeforest.

    It only takes a moment and really helps us to keep doing what we do best :)

    Just go to http://themeforest.net/downloads and click "Rate this item" under your theme.

    Many thanks in advance!

  •  1
    Mirek replied

    I left you the highest rate because you helped me a lot. Thank you!

  •  2,574
    Kevin replied

    hi Mirek

    thanks, have a good day