Okay
  Public Ticket #2995646
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  • Legend started the conversation
    March 5, 2022 at 12:05pm

    Hi, I ve bought a theme (karo) but i can t find some elements that seems to exist according with the demo. For example I cant find Video element. Thank you

  •  233
    Martin replied
    March 6, 2022 at 8:20am

    Hi Legend,

    We do apologize for the inconvenience!

    Please provide us Back Office access to your site in a private message. We will check and help you.

    Thank you for choosing us!

    Best Regards,

    Martin - ThemeFTC Support Team

  • Legend replied
    March 10, 2022 at 1:51pm

    Hi Martin , How can I provide you the back office access? There is another problem: the mobile menù is disappeared with apparently no reason.

  •  2,570
    Kevin replied
    March 11, 2022 at 1:21am

    Hi Legend !

    Please provided your wp-admin account right here, I will check the details of the problem and help you adjust on the site

    Thank you !