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  Public Ticket #3360904
Redux plugin on multisite server
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  • Dev Tech started the conversation

    We have successfully installed your theme, however, there's one plugin that your theme uses (Redux plugin), that does not seem to be compatible with a fresh install of the Wordpress Multisite environment running on AWS Lightsail. 

    When we turn on the Redux plugin, we get an error message displayed that says "There has been a critical error on this website".  This plugin works fine if we install it on a local server (localwp).

    This plugin is needed in order to display the left category filtering in the theme.

    Attached files:  error_example.png

  •  2,636
    Kevin replied

    Hi Dev,

    Please send:

    - FTP info (server, username, password, port)
    - Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

  •   Dev Tech replied privately
  •  2,636
    Kevin replied

    Hi Dev,

    I see you activated other theme. Please switch to our theme, then I will take a look and help you to fix issues.

    Thanks for your patience.

    Regards,