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  Public Ticket #3501124
Theme/Wordpress Error
Closed

Comments

  • Adeyemi started the conversation
    October 18, 2023 at 9:49am

    Hi,


    Product gallery refused to stack horizontally.

    Secondly, I do get critical error notification after payment is made via the ecommerce website.


    Thanks in anticipation.

  •  268
    Martin replied
    October 18, 2023 at 10:36am

    Hi Odusina Adeyemi Sodiq,

    We sincerely apologize for the inconvenience!

    Please provide us Backend(wp-admin) access to your site and some screenshots of the problems.

    We will check and help you solve them.

    Thank you for your feedback!

    Best Regards,
    Martin - ThemeFTC

  •   Adeyemi replied privately
  •  2,633
    Kevin replied
    October 18, 2023 at 2:39pm

    Hi Odusina,

    Would you mind if I erase all content and re-import?

    Regards,

  • Adeyemi replied
    October 18, 2023 at 2:58pm

    Thats fine.


    Kindly go ahead.


  •  2,633
    Kevin replied
    October 19, 2023 at 12:48am

    Hi Odusina,

    I am working on your site, will update you ASAP.

    Thanks for your patience.

    Regards,

  •  2,633
    Kevin replied
    October 19, 2023 at 4:08am

    Hi Odusina,

    Thanks for your patience.

    I've fixed your issue. Please check your site again.

    Regards,

  • Adeyemi replied
    October 19, 2023 at 8:10am

    Yeah. 

    Thanks for the help, Kevin.

    The whole upload is complete now, except for the issue of product gallery not stacking as 4 or 6 product per row. Kindly check homepage to see for yourself. 

    If you observe, the featured product or Hot deal product gallery are supposed to be stacked in 2 to 6 product per row, but rather they all just stack below each other no matter what setting you insert in the WP Bakery builder.


    Kindly help look at this.

  •  268
    Martin replied
    October 19, 2023 at 8:30am

    Hi Odusina,

    It's still working fine from our end like the attached screenshots. Please clear cache of your browser and let us know.

    Thank you!

    Attached files:  hot-deals.png
      feature-product.png

    Best Regards,
    Martin - ThemeFTC

  • Adeyemi replied
    October 19, 2023 at 8:47am

    Alright. Thanks. 

    Clearing the catch worked. 

    How about the top menu category dropdown.

    they seem not to be linking anywhere after clicks.

  •  268
    Martin replied
    October 19, 2023 at 9:03am

    Can you send me a screenshot? Thanks!

    Best Regards,
    Martin - ThemeFTC

  • Adeyemi replied
    October 19, 2023 at 9:49am

    THere it is

    Attached files:  Screenshot 2023-10-19 at 10.49.32.png

  •  2,633
    Kevin replied
    October 19, 2023 at 3:56pm

    Hi Odusina,

    It looked fine on Chrome and Firefox https://prnt.sc/WTz05Bc9zPct

    Which browser you are using?

    Regards,