Public Tickets
Marco Scheider
tax slug at category listingClosed
WooCommerce WP Theme Issues
Updated September 10, 2020 at 2:39am
4
Most recent comment from Kevin:Hi Marco thank you, Have a good day
Bart Cornelis
Issues with Dove themeClosed
WooCommerce WP Theme Issues
Updated September 10, 2020 at 2:20am
4
Most recent comment from Kevin:hi Bart Cornelis !That's because of the update Mega main menu 2.2.0, I adjusted it so everything displayed correctlyPlease check back on the sitethank you
Marcello Camera
post option>customization click doesn't workClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 8:14am
7
Most recent comment from Kevin:Hi Marcello Camera!
"welldone" is not our topic, please properly contact their support for the most accurate support.thank you
Ivo
Can't use wp bakery builder since updating the themeClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 6:47am
12
Most recent comment from Kevin:Hi Ivoplease clear the Cache to use FTC Importer, or press ctr + f5 and check again, click Homepage first then you can click the "Import" button.# Previously Front-end Editor is hidden due to not opt ...
Connect APAC
Header & Menu problem - hiding behind page contentClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 3:44am
11
Most recent comment from Kevin:Hi Connect APAC !I have corrected this issue beforePlease clear the Cache and check this problemthank you
a
Missing demo homepagesClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 2:55am
2
Most recent comment from Kevin:Hi a!
To import the remaining Home pages, please go to FTC Importer-> Homepage Importer, select the homepage you want to use to import on the site.
thank you
Ivo
I have to re-open ticket as I am having no response on an urgent matter=Can't use wp bakery builder since updating the themeClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 2:36am
2
Most recent comment from Kevin:Hi Ivo Please delete Cache and check again, currently Editor with WPBakery is working well on the sitehttp://prntscr.com/udzw5kthank you
pmo
ftc setupClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 2:13am
2
Most recent comment from Kevin:Hi Pmo !Please refer to 1 Document below
Marco Scheider
do not show price range but single priceClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 1:52am
4
Most recent comment from Kevin:Hi Marco !thank you, have a good day
Peter
MegaMainMenuClosed
WooCommerce WP Theme Issues
Updated September 9, 2020 at 1:50am
4
Most recent comment from Kevin:Hi PeterI have activated maga main menu for main menu, you can change settings at Mega Main Menu-> Skin-> primarythank you
Marco Scheider
how to edit the dropdown menue rightClosed
WooCommerce WP Theme Issues
Updated September 8, 2020 at 9:15am
4
Most recent comment from Kevin:Hi Marco thank you, Glad to help you
naeem
ThemeFTC - Import Demo Content ssueClosed
WooCommerce WP Theme Issues
Updated September 7, 2020 at 3:34am
4
Most recent comment from Kevin:Hi Jay Kee!Please create a separate ticket and provide the site name, wp-admin account, I will check the details of the problem and help you adjust on the sitethank you
Marco Scheider
ad to chart missing when background = imageClosed
WooCommerce WP Theme Issues
Updated September 4, 2020 at 7:45am
7
Most recent comment from Marco Scheider:Hi Kevin,ok, i noticed wher this option was ;)Thank you!
Jonathan Lawson
Products not displaying on mobile, WP Bakery not working :(Closed
WooCommerce WP Theme Issues
Updated September 4, 2020 at 3:09am
6
Most recent comment from Kevin:Hi Jon Lawson !thank you, have a good day
Marco Scheider
individual breadcrum background imageClosed
WooCommerce WP Theme Issues
Updated September 3, 2020 at 7:20am
4
Most recent comment from Kevin:Hi Marco thank you, have a good day