Public Tickets
Marc
i can't install your themeClosed
WooCommerce WP Theme Issues
Updated September 16, 2024 at 8:00am
3
Most recent comment from Martin Frank:Hi Marc,
Yes, you have uploaded the incorrect file. It is a common issue, you can read the below article for more details
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-th ...
Matei
Logo image and target linkClosed
WooCommerce WP Theme Issues
Updated September 10, 2024 at 11:41am
2
Most recent comment from Martin Frank:Hi Matei,Sorry for the late reply!We fixed it already. It does not relate to the WPML translation plugin.Thanks for using our theme!
Tuan Nguyen
Update ThemeClosed
WooCommerce WP Theme Issues
Updated September 9, 2024 at 4:11am
2
Most recent comment from Martin Frank:Hi Tuan Nguyen,If the site is still working fine, there is no need to update.In case you still want to update, please backup the current theme first. Then you can install new theme version or upgrade ...
AMAN AGARWAL
size chart display issue!Closed
WooCommerce WP Theme Issues
Updated August 30, 2024 at 1:54pm
8
Most recent comment from Martin Frank:Sure thanks! Have a nice weekend
Nadine
Installation FailureClosed
WooCommerce WP Theme Issues
Updated August 17, 2024 at 8:03am
4
Most recent comment from Martin Frank:Great!!! Well done.Thank you for your confirmation!Have a nice weekend, Nadine
Abubakar
Purchase codeClosed
WooCommerce WP Theme Issues
Updated August 17, 2024 at 2:55am
5
Most recent comment from Martin Frank:Hi Abubakar,Sure, you're allowed to use the purchase code on the same domain name.Let us know if we can be of further assistance. We're always happy to help.Thank you for using our theme!
Matei
Theme colorsClosed
WooCommerce WP Theme Issues
Updated July 31, 2024 at 10:07am
4
Most recent comment from Kevin:Hi Matei,1. Outdated templatesI've fixed your issue. Please check your site again.2. ColorsPlease add below code to Customize -> Additional CSS
.woocommerce div.product div.woocommerce-tabs ul.ta ...
AMAN AGARWAL
error in FTC- product sliderClosed
WooCommerce WP Theme Issues
Updated July 23, 2024 at 3:32pm
6
Most recent comment from Kevin:Hi AMAN,1. LogoPlease edit the header via Elementor > switch to Mobile editor and follow the screenshot to change smaller logo https://ibb.co/pXLbw2q2. Please add below code to Customize -> Additiona ...
AMAN AGARWAL
issue in menu itemsClosed
WooCommerce WP Theme Issues
Updated July 21, 2024 at 4:05am
6
Most recent comment from Kevin:Hi AMAN,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,Hung PD
AMAN AGARWAL
filter not working properly!Closed
WooCommerce WP Theme Issues
Updated July 17, 2024 at 2:09pm
3
Most recent comment from AMAN AGARWAL:thanxthis solved the problem.
AMAN AGARWAL
no sku visible & size chart issue!Closed
WooCommerce WP Theme Issues
Updated July 17, 2024 at 3:54am
7
Most recent comment from AMAN AGARWAL:done sir.thanx
AMAN AGARWAL
recently viewed products...Closed
WooCommerce WP Theme Issues
Updated July 17, 2024 at 3:36am
3
Most recent comment from AMAN AGARWAL:ok sir.thanx
Demeter
Footer problémaClosed
WooCommerce WP Theme Issues
Updated July 1, 2024 at 12:29am
2
Most recent comment from Kevin:Hi Demeter,Unfortunately, currently you cannot set specific footer for specific pages.Please go to Appearance > Widgets and here you can select footers to display them.Regards,Hung PD
Joshua
Footer is not showingClosed
WooCommerce WP Theme Issues
Updated June 27, 2024 at 3:37pm
2
Most recent comment from Kevin:Hi Joshua,I answered here https://themeftc.ticksy.com/ticket/3675152/So, I will close this one.Regards,Hung PD
JASON WEBER
Demo installClosed
WooCommerce WP Theme Issues
Updated June 13, 2024 at 5:40am
2
Most recent comment from Kevin:Hi JASON,Please send:- Purchase code for activating.- Admin info (wp-admin URL, username, password)I will check this problem for you. Also, would you mind if I erase all content and re-import?Regards, ...