Public Tickets
Jorge
CHANGE LOGOClosed
WooCommerce WP Theme Issues
Updated June 15, 2023 at 6:56am
6
Most recent comment from Kevin:Hi Jorge,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ...
Natasha Reed
websites not showing bottom 2023 dipsntips all rights reservedClosed
WooCommerce WP Theme Issues
Updated June 13, 2023 at 11:07am
2
Most recent comment from Martin Frank:Hi Natasha Reed,
We sincerely apologize for the inconvenience!Please check another ticket of you https://themeftc.ticksy.com/ticket/3391605Thank you for using our theme!
Ivan Lemus
FTC Portfolio TemplateClosed
WooCommerce WP Theme Issues
Updated June 3, 2023 at 7:40am
3
Most recent comment from Kevin:Hi Ivan,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Have a nice weekend.Regards,
Alex
The menu design remains unchanged; no alterations are working.Closed
WooCommerce WP Theme Issues
Updated May 30, 2023 at 2:40am
18
Most recent comment from Kevin:Hi Alex,Thank you so much. Keep us in mind for future questions and concerns, we're always here to help!Regards,
Ivan Lemus
FTC Products slider not workingClosed
WooCommerce WP Theme Issues
Updated May 15, 2023 at 3:24pm
7
Most recent comment from Kevin:Hi Ivan,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ...
Jordan Assonna
Issue on demoClosed
WooCommerce WP Theme Issues
Updated May 10, 2023 at 2:02am
22
Most recent comment from Kevin:Hi Jordan,I've fixed your issue. Please check your site again.Regards,
Olena
Updating Karo ThemeClosed
WooCommerce WP Theme Issues
Updated May 7, 2023 at 5:49am
8
Most recent comment from Kevin:Hi Olena,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ...
RAUL
ftc-excerpt translationClosed
WooCommerce WP Theme Issues
Updated May 6, 2023 at 3:15am
4
Most recent comment from Kevin:Hi RAUL,You can change these words here https://prnt.sc/J2iRRfpopyN1Regards,
RAUL
Quickshop doesn't show variationsClosed
WooCommerce WP Theme Issues
Updated May 6, 2023 at 3:12am
6
Most recent comment from Kevin:Hi RAUL,Please add below code to Customize -> Additional CSS
.rtwpvs .pp_content_container .rtwpvs-wc-select,
.rtwpvs .pp_content_container .rtwpvs-wc-select+.select2,
.rtwpvs .pp_content_container . ...
Dev Tech
Redux plugin on multisite serverClosed
WooCommerce WP Theme Issues
Updated May 3, 2023 at 3:20am
4
Most recent comment from Kevin:Hi Dev,I see you activated other theme. Please switch to our theme, then I will take a look and help you to fix issues.Thanks for your patience.Regards,
Daniyal
Demo issueClosed
WooCommerce WP Theme Issues
Updated May 2, 2023 at 2:15am
2
Most recent comment from Kevin:Hi Daniyal,Please send:- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards,
Dev Tech
bad installClosed
WooCommerce WP Theme Issues
Updated May 1, 2023 at 10:29pm
2
Most recent comment from Martin Frank:Hi there,
You have uploaded the incorrect file. It is a common issue, you can read the article below for more details
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-st ...
RAUL
Tipografy format in main menuClosed
WooCommerce WP Theme Issues
Updated April 16, 2023 at 4:50am
2
Most recent comment from Martin Frank:Hi Raúl.
Sorry for the late reply!
Please follow the instruction inside the attached screenshot.
Let us know if you encounter any issues. We'll do our best to help.
Thank you for using our theme ...
RAUL
Theme Update procedureClosed
WooCommerce WP Theme Issues
Updated April 16, 2023 at 4:18am
2
Most recent comment from Martin Frank:Hi Raúl.Sorry for the late reply!You should backup your current theme first. Then remove it and re-install new theme version. Let us know if you encounter any issues. We'll do our best to help. ...
w
theme unavailableClosed
WooCommerce WP Theme Issues
Updated April 15, 2023 at 4:54am
2
Most recent comment from Kevin:Hi w Read this document to set up the demo on your site. If still having problem, provide site name and wp-admin access information, We will check the issue in detail and help you to fix it on siteT ...