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Public Tickets

abdo How can I add video in my product?Closed WooCommerce WP Theme Issues   Updated October 4, 2022 at 3:34am   2 Most recent comment from Kevin:Hi Abdo, You can go to edit products to change the video link you want, attached image below. Thank you! Amol Maken Issues in making footerClosed WooCommerce WP Theme Issues   Updated October 3, 2022 at 4:12am   2 Most recent comment from Martin Frank:Hi Amol Maken,You selected the "Add New" footer. The content is blank. It's normal. You can add new contents inside it.Please go to Backend -> Appearance -> Widgets -> Product Categories Sidebar ... Mirek Sternik Elementor crashes on a shop pageClosed WooCommerce WP Theme Issues   Updated October 1, 2022 at 12:22am   6 Most recent comment from Martin Frank:You're welcome! Mirek Sternik Serve different size of images on FTC product sliderClosed WooCommerce WP Theme Issues   Updated October 1, 2022 at 12:21am   6 Most recent comment from Martin Frank:Yes, of course! We are going to update the theme. We will fix the bugs and add new features.Thank you! Slaven Beram Outdated WPBakery Page BuilderClosed WooCommerce WP Theme Issues   Updated September 30, 2022 at 2:48pm   7 Most recent comment from Martin Frank:Hi Mirek,The WPBakery Page Builder is updated to latest version 6.9.0 for your site. You can see the attached screenshot.Thank you! Mubasher Hassan How to hide Additional Information Tab in product pageClosed WooCommerce WP Theme Issues   Updated September 27, 2022 at 8:19am   3 Most recent comment from Kevin:Hi Mubasher Hassan, I have edited for you, you clear the cache and check the site again. Thank you! Mubasher Hassan Different menu is displayed on mobile devicesClosed WooCommerce WP Theme Issues   Updated September 22, 2022 at 7:00am   4 Most recent comment from Kevin:Hi , You're welcome! Please let us know if we can be of further assistance. If you're happy with the theme and support you received we would really appreciate it if you could leave us a good ... Xoxe Garcia Page ShopClosed WooCommerce WP Theme Issues   Updated September 15, 2022 at 7:15am   8 Most recent comment from Martin Frank:We have the list of categories in Shop page in Grid layout only. You can refer this demo link https://karo.themeftc.com/elementor/shop/?opt-cate=categoriesThank you! Xoxe Garcia Question about composerClosed WooCommerce WP Theme Issues   Updated September 9, 2022 at 9:44am   4 Most recent comment from Kevin:Hi Xoxe Garcia, You can see I've tried it and it's only available on some modules, attached image below. Thank you! Xoxe Garcia Question about footerClosed WooCommerce WP Theme Issues   Updated September 8, 2022 at 9:23am   7 Most recent comment from Martin Frank:You're welcome! molotov25 Theme optionsClosed WooCommerce WP Theme Issues   Updated August 19, 2022 at 1:55am   4 Most recent comment from Kevin:Hi Molotov25, You can create header-elementor in FTC-header, attached image below.Once the installation is complete, it is directed to Choose a header template. Thank you! Mirek Sternik transparent menu on the shop pageClosed WooCommerce WP Theme Issues   Updated June 28, 2022 at 2:03am   3 Most recent comment from Kevin:Hi Mirek, Glad you fixed the problem, if you need any assistance just contact us, we are always happy to assist you. Thank you! Jennifer looking for instructions for editing- usually there os a documentation video or documents with how to edit footer etcClosed WooCommerce WP Theme Issues   Updated June 17, 2022 at 1:29am   6 Most recent comment from Kevin:Hi, We are sorry for this late response, you need any assistance we will try to help you fix the problem. You provide your admin credentials and we'll fix the problem and walk you through what yo ... Shimmer Product page and category page content is overlapping headerClosed WooCommerce WP Theme Issues   Updated June 16, 2022 at 1:34am   4 Most recent comment from Kevin:Hi, Like you I also use css style for overlapping header, image attached below. Thank you! dimitris can not update demo importerClosed WooCommerce WP Theme Issues   Updated June 15, 2022 at 8:38am   8 Most recent comment from Kevin:Hi, If you install another demo, you will not lose the options that I have adjusted for you. Thank you!