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Public Tickets

Ivan Lemus FTC Portfolio TemplateClosed WooCommerce WP Theme Issues   Updated June 3, 2023 at 7:40am   3 Most recent comment from Kevin:Hi Ivan,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Have a nice weekend.Regards, Alex The menu design remains unchanged; no alterations are working.Closed WooCommerce WP Theme Issues   Updated May 30, 2023 at 2:40am   18 Most recent comment from Kevin:Hi Alex,Thank you so much. Keep us in mind for future questions and concerns, we're always here to help!Regards, Ivan Lemus FTC Products slider not workingClosed WooCommerce WP Theme Issues   Updated May 15, 2023 at 3:24pm   7 Most recent comment from Kevin:Hi Ivan,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ... Jordan Assonna Issue on demoClosed WooCommerce WP Theme Issues   Updated May 10, 2023 at 2:02am   22 Most recent comment from Kevin:Hi Jordan,I've fixed your issue. Please check your site again.Regards, Olena Updating Karo ThemeClosed WooCommerce WP Theme Issues   Updated May 7, 2023 at 5:49am   8 Most recent comment from Kevin:Hi Olena,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rating on ... RAUL ftc-excerpt translationClosed WooCommerce WP Theme Issues   Updated May 6, 2023 at 3:15am   4 Most recent comment from Kevin:Hi RAUL,You can change these words here https://prnt.sc/J2iRRfpopyN1Regards, RAUL Quickshop doesn't show variationsClosed WooCommerce WP Theme Issues   Updated May 6, 2023 at 3:12am   6 Most recent comment from Kevin:Hi RAUL,Please add below code to Customize -> Additional CSS .rtwpvs .pp_content_container .rtwpvs-wc-select, .rtwpvs .pp_content_container .rtwpvs-wc-select+.select2, .rtwpvs .pp_content_container . ... Dev Tech Redux plugin on multisite serverClosed WooCommerce WP Theme Issues   Updated May 3, 2023 at 3:20am   4 Most recent comment from Kevin:Hi Dev,I see you activated other theme. Please switch to our theme, then I will take a look and help you to fix issues.Thanks for your patience.Regards, Daniyal Demo issueClosed WooCommerce WP Theme Issues   Updated May 2, 2023 at 2:15am   2 Most recent comment from Kevin:Hi Daniyal,Please send:- Admin info (wp-admin URL, username, password)I will check this problem for you.Regards, Dev Tech bad installClosed WooCommerce WP Theme Issues   Updated May 1, 2023 at 10:29pm   2 Most recent comment from Martin Frank:Hi there, You have uploaded the incorrect file. It is a common issue, you can read the article below for more details https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-st ... RAUL Tipografy format in main menuClosed WooCommerce WP Theme Issues   Updated April 16, 2023 at 4:50am   2 Most recent comment from Martin Frank:Hi Raúl. Sorry for the late reply! Please follow the instruction inside the attached screenshot. Let us know if you encounter any issues. We'll do our best to help. Thank you for using our theme ... RAUL Theme Update procedureClosed WooCommerce WP Theme Issues   Updated April 16, 2023 at 4:18am   2 Most recent comment from Martin Frank:Hi Raúl.Sorry for the late reply!You should backup your current theme first. Then remove it and re-install new theme version. Let us know if you encounter any issues. We'll do our best to help. ... w theme unavailableClosed WooCommerce WP Theme Issues   Updated April 15, 2023 at 4:54am   2 Most recent comment from Kevin:Hi w Read this document to set up the demo on your site. If still having problem, provide site name and wp-admin access information, We will check the issue in detail and help you to fix it on siteT ... Alice Theme updateClosed WooCommerce WP Theme Issues   Updated April 14, 2023 at 3:19pm   6 Most recent comment from Kevin:Hi Alice  Thanks for your contribution, We will proceed to upgrade it as soon as possible, and will update the changes with notification, Have a good dayThanks Jukka Pakkanen Mobile page setupClosed WooCommerce WP Theme Issues   Updated April 10, 2023 at 12:33pm   2 Most recent comment from Kevin:Hi JukkaWe have adjusted the issue on the theme to display correctly on mobilehttps://prnt.sc/OzwU-5z3-s5pPlease clear the Cache and check again on the siteThanks !