Public Tickets
Christopher
FTC Importer > Homepages Importer not workingClosed
WooCommerce WP Theme Issues
Updated May 20, 2024 at 2:18am
17
Most recent comment from Kevin:Hi Christopher,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rat ...
MOUSSERON CEDRIC
Force FTC HeaderClosed
WooCommerce WP Theme Issues
Updated May 7, 2024 at 1:42am
9
Most recent comment from Kevin:Hi MOUSSERON,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,Hung PD
osher Magar
Top menu logoClosed
WooCommerce WP Theme Issues
Updated May 6, 2024 at 1:52am
2
Most recent comment from Kevin:Hi osher,
Thanks for reaching to us.
1. You can change logo for whole site via Theme Options.
2. If it still doesn't work:
+ Edit page, scroll down to Page Options and remove Custom Logo.
+ If th ...
Leilani
ThemeFTC issuesClosed
WooCommerce WP Theme Issues
Updated April 22, 2024 at 4:52pm
2
Most recent comment from Kevin:Hi Leilani,Sorry but there are issues related to theme, so we cannot offer refund this case.Regards,Hung PD
Leilani
Website ThemeClosed
WooCommerce WP Theme Issues
Updated April 20, 2024 at 3:33am
4
Most recent comment from Kevin:Hi Leilani,I will answer here https://themeftc.ticksy.com/ticket/3623235/Please do not create to multi tickets to avoid duplicate answers.Regards,Hung PD
Emanuele
Cache problemsClosed
WooCommerce WP Theme Issues
Updated April 18, 2024 at 3:50am
2
Most recent comment from Kevin:Hi Emanuele,
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problems, this will allow me to thoroughly investigate and address your ...
Ashish
Setting up YITH filtersClosed
WooCommerce WP Theme Issues
Updated April 15, 2024 at 1:58am
9
Most recent comment from Martin Frank:Hi Ashish,The license has been deactivated from your localhost. Now you can use it for the live site.Thank you for using our theme!
Leilani
I would like to request a refund.Closed
WooCommerce WP Theme Issues
Updated April 14, 2024 at 4:46pm
2
Most recent comment from Kevin:Hi Leilani,I answered here https://themeftc.ticksy.com/ticket/3623235So, I will close this one.Regards,Hung PD
Ricardo Rosentiel
redirect cart icon to cart page, not pop upClosed
WooCommerce WP Theme Issues
Updated April 9, 2024 at 4:04pm
4
Most recent comment from Kevin:Hi Ricardo,Unfortunately, additional customization is outside the scope of our basic support.
Thanks for your understanding.
Regards,
Inmaculada
Elementor errorsClosed
WooCommerce WP Theme Issues
Updated April 5, 2024 at 3:07am
14
Most recent comment from Kevin:Hi Inmaculada,Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!If you have a quick minute we always appreciate a 5-star rati ...
Willard
Pop-up Contact form 7 ajax submission not worksClosed
WooCommerce WP Theme Issues
Updated March 21, 2024 at 1:55am
6
Most recent comment from Kevin:Hi Willard,Thank you for sharing the fixes.Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we're always here to help!Regards,Hung PD
Rébéka
WPBakery Page Builder in Credo ThemeClosed
WooCommerce WP Theme Issues
Updated March 14, 2024 at 1:29am
4
Most recent comment from Kevin:Hi Rébéka,Unfortunately, no. This is a premium plugin and we never offer plugin license key with the theme before. If you wish to access its pro features, you will need to purchase it separately, ...
Piotr
delivery choiceClosed
WooCommerce WP Theme Issues
Updated March 8, 2024 at 1:17am
18
Most recent comment from Kevin:Hi Piotr,Thanks for your kind words.There is no an option to set 404 page, you can read more here https://www.wpbeginner.com/wp-themes/how-to-improve-your-404-page-template-in-wordpress/or find a thi ...
omid
system informationClosed
WooCommerce WP Theme Issues
Updated March 5, 2024 at 12:04pm
2
Most recent comment from Kevin:Hi omid,You are using PHP 7.2 version, which is outdated version.Please upgrade to PHP 8.0 or 8.1, hosting provider can help you do that.Regards,Hung PD
Salvo
ShopClosed
WooCommerce WP Theme Issues
Updated February 21, 2024 at 7:17am
47
Most recent comment from Kevin:Hi Salvo,1. Please edit product > switch to Classic Mode and use Classic editor instead https://prnt.sc/zGwv22GV02y72. + Sort by tag: Please see screenshot to remove it https://prnt.sc/P7F2cmbAcKGd ...