Public Tickets
Rami
Instagram feed doesn't workClosed
WooCommerce WP Theme Issues
Updated January 11, 2020 at 1:51am
2
Most recent comment from Kevin:Hi Rami !There is a problem with querying and higher security of Instagram which has caused a problem with the widget retrieving data from the themeUse the plugin to display your Insta photos with lot ...
Monica
Wp BakeryClosed
WooCommerce WP Theme Issues
Updated January 10, 2020 at 1:28am
3
Most recent comment from Kevin:Hi Monica !
Please go to Plugin,Choose WPBakery deactivate and delete it first. Then go to Appearance->Install Plugin and install it again.
It is the latest current version
Thank you!
Ayman Aoun
HomePage keeps changing to latest postsClosed
WooCommerce WP Theme Issues
Updated January 3, 2020 at 9:08am
2
Most recent comment from Kevin:Hi Ayman Aoun !Please deactivate plugin "FTC Importer" your problem will be solvedthank you
Ibtesam Safdar
Demo content not loadingClosed
WooCommerce WP Theme Issues
Updated January 3, 2020 at 1:27am
3
Most recent comment from Kevin:HI Ibtesam Safdar !Please leave the site name and wp-admin account access, I will check the details and help you complete the demo on the site quickly and accurately.thank you
Noor Mohammad
How to remove instagram feed from homepageClosed
WooCommerce WP Theme Issues
Updated December 31, 2020 at 7:59am
2
Most recent comment from Kevin:Hi Noor Mohammad !go to Footer in menu-admin select footer-top and delete the item "FTC Instagram Feed" is used to display this instagram imagethank you
Alec
WP Bakery Page builderClosed
WooCommerce WP Theme Issues
Updated December 31, 2020 at 1:39am
4
Most recent comment from Kevin:Hi Alec
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a ...
Noor Mohammad
primary color is not change on HomepageClosed
WooCommerce WP Theme Issues
Updated December 31, 2020 at 1:39am
2
Most recent comment from Kevin:Hi Noor Mohammad Currently in each page is allowed to select the nine color of each page and it is hidden, please leave your wp-admin account, I will turn it on and you can adjust it correctly.thank ...
PArth
KARO THEMEClosed
WooCommerce WP Theme Issues
Updated December 30, 2020 at 2:22am
2
Most recent comment from Kevin:Hi PArth !You can use the plugin "Ecwid Ecommerce Shopping Cart"https://wordpress.org/plugins/ecwid-shopping-cart/and proceed with the installation of this plugin on the WP site with our theme and se ...
Tony Brown
Problems with Products not displaying title, price, etc.Closed
WooCommerce WP Theme Issues
Updated December 30, 2020 at 1:55am
3
Most recent comment from Kevin:Hi Tony Brown !Outdated files are the woocommerce files that are in the theme we inherited and overwritten to design the theme.If you manually update it will cause an error because it is outside our ...
Noor Mohammad
In header, My search icon is not working on karo jewelry themeClosed
WooCommerce WP Theme Issues
Updated December 30, 2020 at 1:39am
2
Most recent comment from Kevin:Hi Noor Mohammad !Add this css property at Appearance-> Customize-> Additional CSS.fa.fa-search: before { font-family: simple-line-icons; content: "e090" !important;}thank you
Mohamadreza
Problem in showing product tagsClosed
WooCommerce WP Theme Issues
Updated December 24, 2019 at 2:10am
4
Most recent comment from Kevin:Hi Mohamadreza !I have added a function to change the "Description" tab section.and add tags to the product being viewed# to change the "Tags" styleAdd the following css property at Appearance-> Custo ...
Can Esen
double single_variation:wrap on single product pageClosed
WooCommerce WP Theme Issues
Updated December 20, 2019 at 1:27am
19
Most recent comment from Kevin:Hi Can Esen !thank you, Have a good day
Anastasia Mavropoulou
sticky headerClosed
WooCommerce WP Theme Issues
Updated December 19, 2019 at 2:43am
5
Most recent comment from Kevin:Hi Malgorzata and Igor !Please create a separate ticket, I will check each site's details and help you adjust itthank you
Harsh
not able install the theme , not showing the karo tab in dashboardClosed
WooCommerce WP Theme Issues
Updated December 17, 2019 at 8:47am
2
Most recent comment from Kevin:Hi Harsh !Please leave your product code, site name and wp-admin access account, I will check the details of the problem and help you set up a demo on the sitethank you
Darnell Manning
Theme Installation ProblemsClosed
WooCommerce WP Theme Issues
Updated December 17, 2019 at 2:20am
6
Most recent comment from Kevin:Hi Darnell Manning !Congratulations, have a nice daythank you