Public Tickets
Asim Khan
FTC FooterClosed
WooCommerce WP Theme Issues
Updated July 7, 2021 at 7:59am
11
Most recent comment from Kevin:Hi Asim
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a ...
Asim Khan
Data ImportClosed
WooCommerce WP Theme Issues
Updated July 7, 2021 at 7:59am
10
Most recent comment from Kevin:Hi Asim !
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us ...
Slaven Beram
Instagram did not return a 200.Closed
WooCommerce WP Theme Issues
Updated June 28, 2021 at 8:40am
6
Most recent comment from Kevin:hi Slaven BeramI tested it with my account, everything is showing fine# go to Settings->instagram settings to set up your instagramthanks
Miguel Carulla
KARO theme problem mobile viewClosed
WooCommerce WP Theme Issues
Updated June 28, 2021 at 7:13am
8
Most recent comment from Kevin:Hi Miguel CarullaI added the css at Appearane->Customize->Additional CSS to correct the current problemthanks
Tiffani Armstead
Elementor Page BuilderClosed
WooCommerce WP Theme Issues
Updated June 28, 2021 at 2:01am
2
Most recent comment from Kevin:Hi Tiffani !If you don't want to use the subpages from ehias we have available, you can completely remove WPBakery# show different subpages being built with WPbakery# if you don't want t ...
patricio
Logs errorClosed
WooCommerce WP Theme Issues
Updated June 28, 2021 at 1:59am
9
Most recent comment from Kevin:Hi patricioI have corrected this on the site, please clear the cache and check againthanks
Tiffani Armstead
Customize HeaderClosed
WooCommerce WP Theme Issues
Updated June 26, 2021 at 2:25am
2
Most recent comment from Kevin:Hi Tiffani
if you have FTC Header on your site, go to Elementor->Settings and enable Elementor for Header# Once you have the header builder, go to the Edit page, scroll down to the Page options sectio ...
Bhargav v
i have purchased theme but I havent Get Shop Demo PagesClosed
WooCommerce WP Theme Issues
Updated June 26, 2021 at 2:05am
26
Most recent comment from Kevin:Hi Bhargav v thanks Glad to help you
Tiffani Armstead
Homepage Demo Importer Not WorkingClosed
WooCommerce WP Theme Issues
Updated June 25, 2021 at 3:21am
2
Most recent comment from Kevin:Hi Tiffani
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us ...
Tiffani Armstead
Header NOT WorkingClosed
WooCommerce WP Theme Issues
Updated June 24, 2021 at 7:00am
2
Most recent comment from Kevin:Hi Tiffani please go to Edit page, select header template and select the builder header to usethanks
Tiffani Armstead
Missing PluginsClosed
WooCommerce WP Theme Issues
Updated June 22, 2021 at 4:33am
12
Most recent comment from Kevin:Hi Tiffanithank you very much, have a good day
[email protected]
instagram featureClosed
WooCommerce WP Theme Issues
Updated June 21, 2021 at 2:55am
2
Most recent comment from Kevin:Hiplease go to WP Bakery->Role manager and enable this editor for footerhttps://prnt.sc/1656gww# then go to Appearance->widget, select 3 sidebars "Footer Top; Footer Middle and Footer Bottom" open it ...
Emanuele
Woocommerce categoryClosed
WooCommerce WP Theme Issues
Updated June 21, 2021 at 1:58am
2
Most recent comment from Kevin:Hi Emanueleyeah, i have adjusted and hidden some parts with theme options->Ecommerce->Product details# you can check againthanks
Maximiliano Ozan
FTC Hotspots Javascript errorClosed
WooCommerce WP Theme Issues
Updated June 19, 2021 at 3:26am
17
Most recent comment from Kevin:Hi Maximiliano !We recognize there is a conflict, please provide wp-admin access information, we will check the details now
thank you
Per Mork
Safari browser: choppy scrollingClosed
WooCommerce WP Theme Issues
Updated June 18, 2021 at 8:34am
4
Most recent comment from Kevin:Hi Per Mork !there is a js fragment that causes this problem and i have hidden it on the sitehttps://prnt.sc/15sajncthanks