Public Tickets
Mansoor Sadiq
Banner Image above Homepage SliderClosed
WooCommerce WP Theme Issues
Updated July 30, 2018 at 6:45am
2
Most recent comment from Criss:Hi,You can help me check the setting on theme options.(Appearance > theme options)and remove header information of header.Or you can give me admin panel access of your site. I can help you check it.Th ...
Yourplanet
problems with the menuClosed
WooCommerce WP Theme Issues
Updated July 27, 2018 at 2:20pm
2
Most recent comment from Martin Frank:Hi,I do apologize about the problem.Please provide us Admin WordPress of the site.We will help you.Thank you for your feedback!
Webpixelia
Isuue Page ProductClosed
WooCommerce WP Theme Issues
Updated July 23, 2018 at 2:08am
2
Most recent comment from Criss:Hi, Can you show me some image for example?this Problem come from summary of product or on widgets...etc.I need more information to check it.If you can make your site online, we can check and fix it f ...
giles smith
demo Crona not installing using FTC importerClosed
WooCommerce WP Theme Issues
Updated July 23, 2018 at 1:55am
2
Most recent comment from Criss:Hi, Please follow your other ticket. We will support you there.Thanks
Darrin Stern
MenuClosed
WooCommerce WP Theme Issues
Updated July 22, 2018 at 2:06pm
2
Most recent comment from Darrin Stern:I figured this out, please close the ticket, not need to respond.
Yoram
Thank You!Closed
WooCommerce WP Theme Issues
Updated July 19, 2018 at 10:10am
2
Most recent comment from Criss:Thank you.
You're welcome!
Please let me know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave us a good ...
Nathan
Blue Mega Menu After ImportClosed
WooCommerce WP Theme Issues
Updated July 17, 2018 at 2:55am
2
Most recent comment from Criss:Hi,Please remove cache from web browser then check it again.Thanks
Hemanth
organic theme performance issueClosed
WooCommerce WP Theme Issues
Updated July 17, 2018 at 2:24am
9
Most recent comment from Criss:Hi,You can install and use plugin regenerate thumbnail to resize the image to the same size.https://wordpress.org/plugins/regenerate-thumbnails/Thanks
Randy
Cambiar lenguaje de tiempo de descuentoClosed
WooCommerce WP Theme Issues
Updated July 12, 2018 at 12:56am
4
Most recent comment from Criss:Hi,You can use plugin Loco Translate to create new pot file , then translate plugin to your language.Don't worry, It's simple to do.Thanks
Randy
Cambiar aspecto de pagina edit accountClosed
WooCommerce WP Theme Issues
Updated July 10, 2018 at 1:17am
2
Most recent comment from Criss:Hi, we only custom file my-address.php of woocommerce, you can find it on folder: wp-content/themes/peto/woocommerce/myaccount/my-address.phpIf you wanna custom it, you must copy this file and put it ...
Sherin
www.palharam.inClosed
WooCommerce WP Theme Issues
Updated July 9, 2018 at 2:36am
2
Most recent comment from Criss:Good morning,
I checked your site, I noticed you have some image can't be load, may be you remove it on your media...(provide me admin panel access of your site on private ticket, I can help you solv ...
Michael Donaghy
Top of Page On Home Page Demo 1Closed
WooCommerce WP Theme Issues
Updated July 9, 2018 at 1:50am
4
Most recent comment from Criss:About the logo, I think it's problem with setting of page option.You can help me go to edit page of home page. Scroll to bottom of edit page, then remove setting logo.Save your change there, then go t ...
Randy
Error barra lateral izquierda en la tiendaClosed
WooCommerce WP Theme Issues
Updated July 7, 2018 at 1:20am
4
Most recent comment from Criss:Hi,We are using redux framework to make theme option, you must install this plugin to use theme option and config your site.I think I will update document and put the notice on it.Thank for the feedba ...
Michael Donaghy
No Demo Content In FilesClosed
WooCommerce WP Theme Issues
Updated July 7, 2018 at 12:54am
2
Most recent comment from Criss:Hi,Sorry, It's out date of document. We will update document soon.Thank for your feedback.
Michael Avila
languageClosed
WooCommerce WP Theme Issues
Updated July 2, 2018 at 2:54am
2
Most recent comment from Criss:Hi,If you wanna use spanish, you must translate theme to this language.Please install plugin Loco translate to translate theme : https://wordpress.org/plugins/loco-translate/and you can help me read ...