Public Tickets
naeem
ThemeFTC - Import Demo Content ssueClosed
WooCommerce WP Theme Issues
Updated September 7, 2020 at 3:34am
4
Most recent comment from Kevin:Hi Jay Kee!Please create a separate ticket and provide the site name, wp-admin account, I will check the details of the problem and help you adjust on the sitethank you
Ammar Alhannafi
Requirements to upload a demoClosed
Pre Sale Questions
Updated September 6, 2020 at 2:02am
2
Most recent comment from Martin Frank:Hi Ammar Alhannafi,Yes, the Karo is very beautiful theme design with so much functionalities.I saw the imagemax_execution_time 120max_input_time 120memory_limit 768MIt is enough to install theme and d ...
Marco Scheider
ad to chart missing when background = imageClosed
WooCommerce WP Theme Issues
Updated September 4, 2020 at 7:45am
7
Most recent comment from Marco Scheider:Hi Kevin,ok, i noticed wher this option was ;)Thank you!
Jonathan Lawson
Products not displaying on mobile, WP Bakery not working :(Closed
WooCommerce WP Theme Issues
Updated September 4, 2020 at 3:09am
6
Most recent comment from Kevin:Hi Jon Lawson !thank you, have a good day
Marco Scheider
individual breadcrum background imageClosed
WooCommerce WP Theme Issues
Updated September 3, 2020 at 7:20am
4
Most recent comment from Kevin:Hi Marco thank you, have a good day
Krystian Drzewiecki
How to change the logo on the siteClosed
WooCommerce WP Theme Issues
Updated September 3, 2020 at 4:09am
2
Most recent comment from Kevin:Hi Krystian Drzewiecki !
Please go to Appearance -> Theme Options -> General -> Logo & Favicon and setup the logo for the whole site. Then go to edit the homepage, pull down the Page Option sectio ...
Marco Scheider
overlap problemClosed
WooCommerce WP Theme Issues
Updated September 1, 2020 at 7:05am
4
Most recent comment from Kevin:Hi Marco thank you, Glad to help you
Andreas Kemenjasch
Karo Theme UpdateClosed
WooCommerce WP Theme Issues
Updated September 1, 2020 at 2:58am
2
Most recent comment from Kevin:Hi Andreas !in order to use the latest Karo Theme updates from themeforest, you are required to purchase the theme,# With the free Karo 1.1.8 theme, you are not in the list of latest updates and sup ...
Rosemary Bartolini
The package could not be installed. No valid plugins were found. Plugin installation failed.Closed
WooCommerce WP Theme Issues
Updated September 1, 2020 at 2:52am
8
Most recent comment from Kevin:Hi Rosemary Bartolini !If you are worth using the free monthly 1.1.8 Karo theme you need to buy it to get the best support and update the latest changes on the WP 5.5 and Woocomemrce updates.thank ...
Marco Scheider
404 for "product" imageClosed
WooCommerce WP Theme Issues
Updated September 1, 2020 at 1:27am
5
Most recent comment from Kevin:Hi Marcothank you, have a good day
Andreas Kemenjasch
Theme Update and Produkt EditingClosed
WooCommerce WP Theme Issues
Updated September 1, 2020 at 1:23am
9
Most recent comment from Kevin:Hi Andreas You are using Karo version 1.1.8 monthly free version# For more updates and support you need to buy it to get the next updatesthank you
Marco Scheider
insert filter manualyClosed
WooCommerce WP Theme Issues
Updated August 31, 2020 at 9:45am
8
Most recent comment from Kevin:Hi Marco# Check if these attributes have been added to the varation product or not# Needs to add it at product to display herethank you
Marco Scheider
setting for product page with sidebar filterClosed
WooCommerce WP Theme Issues
Updated August 31, 2020 at 9:24am
2
Most recent comment from Kevin:Hi Marco# This category section contains content that is only visible on product pages so it will not show up on regular pagesthank you
Ivan Guajardo Lozano
WKBakery Page BuilderClosed
WooCommerce WP Theme Issues
Updated August 31, 2020 at 4:10am
4
Most recent comment from Kevin:Hi Ivan Guajardo Lozano !thank you, have a good day
Danny
Cannot change the logoClosed
WooCommerce WP Theme Issues
Updated August 31, 2020 at 2:33am
2
Most recent comment from Kevin:Hi DannyPlease set your logo at Theme options-> General-> Logo - Favicon, then go to Edit page of the homepage, scroll down to page options and delete your own logo option here.thank you