Public Tickets
Eumir Santiago
Home page keeps on redirectingClosed
WooCommerce WP Theme Issues
Updated December 28, 2020 at 2:08am
6
Most recent comment from Kevin:Hi Eumir Santiago!Only this plugin "FTC Importer" caused the homepage modification problem, you can delete it# then check for the plugin used further, possibly the cause of the conflictthanks
Zeeshan Shaikh
Issue regarding ThemeClosed
WooCommerce WP Theme Issues
Updated December 24, 2020 at 7:51am
4
Most recent comment from Kevin:Hi Zeeshan Shaikh currently the header is not yet allowed to be edited by the user, you can only choose to display pre-designed header-layout templates at theme options-> general-> Header of inner ...
Rain H
Ordo Home 22 and Home 4Closed
WooCommerce WP Theme Issues
Updated December 24, 2020 at 4:03am
13
Most recent comment from Kevin:Hi Rain !Please edit the page with Elementor and add the FTC Product Slider widget to add your product in the empty slots# Please save home 22 as a template from Elementor to use it later# I have adj ...
Sisi
shop pageClosed
WooCommerce WP Theme Issues
Updated December 24, 2020 at 2:53am
10
Most recent comment from Kevin:Hi Sisi please clear Cache and ctrl + f5, reload the page and check againthanks
Richard
Theme update Product Details not ResponsiveClosed
WooCommerce WP Theme Issues
Updated December 23, 2020 at 9:12am
4
Most recent comment from Kevin:Hi Richard !thanks , Merry Christmasthanks
Michael Solanke
Several issues with the themeClosed
WooCommerce WP Theme Issues
Updated December 23, 2020 at 3:21am
2
Most recent comment from Kevin:Hi Michael Solanke
#Change LOGO: Please go to Appearance -> Theme Options -> General -> Logo & Favicon and setup the logo for the whole site. Then go to edit the homepage, pull down the Page Option s ...
Bart Cornelis
Mega main menu issue in dynamic_style.phpClosed
WooCommerce WP Theme Issues
Updated December 22, 2020 at 4:20am
2
Most recent comment from Kevin:Hi Bart CornelisPlease replace "#mega_main_menu" to ".mega_main_menu" to solve the problems.
Thanks
Maharaja
Menú - MobileClosed
WooCommerce WP Theme Issues
Updated December 21, 2020 at 3:43am
4
Most recent comment from Kevin:Hi Barbara !Please create a separate ticket and leave a detailed problem on the site you are facingthanks
sekhmet14
menuClosed
WooCommerce WP Theme Issues
Updated December 18, 2020 at 2:11am
4
Most recent comment from Kevin:Hi sekhmet14thanks, Glad to help you
sekhmet14
lightbox issueClosed
WooCommerce WP Theme Issues
Updated December 17, 2020 at 2:05am
5
Most recent comment from Kevin:Hi sekhmet14
You're welcome!
Please let us know if we can be of further assistance.
If you're happy with the theme and support you received we would really appreciate it if you could leave ...
SCOSTARO
Diferents colors in different navigatorClosed
WooCommerce WP Theme Issues
Updated December 16, 2020 at 3:52am
7
Most recent comment from Kevin:thanks, Have a good day
Ivo
Elementor sections not showing and others show incomplete since las wp updateClosed
WooCommerce WP Theme Issues
Updated December 15, 2020 at 7:40am
2
Most recent comment from Kevin:Hi Ivo !Please clear the Cache and check on another browser to check its displayhttps://prnt.sc/w2z2x7https://prnt.sc/w2z324thanks
shalayna brown
Unable to customizeClosed
WooCommerce WP Theme Issues
Updated December 15, 2020 at 3:41am
5
Most recent comment from Kevin:Hi shalayna brownYour problem has been solved please clear the Cache and check againthanks
Milan
Wordpress 5.6 - Popup black overlayClosed
WooCommerce WP Theme Issues
Updated December 14, 2020 at 9:52am
8
Most recent comment from Kevin:Hi Milan!
#Yes thanks for your helpful info, customers can use this plugin to downgrade js as a temporary fix.
https://wordpress.org/plugins/enable-jquery-migrate-helper/
thanks
Eleonora Fabbrizio
wpbakery builderClosed
WooCommerce WP Theme Issues
Updated December 14, 2020 at 4:05am
12
Most recent comment from Kevin:Hi Willem V!
Please create a separate ticket. provide site name and wp-admin access information and I will check the details and help you fix it on the sitethanks